QuarqReviews of quarq.com

I was having calibration issues with my Quarq DZero. Caled help desk and spoke with Luke. Luke talked me through a series of test and determined unit needed to be returned to factory.I explained that I was 5 weeks out from my Ironman competition and had to have my PM back right away. He immediately sent me an email with all the info needed for the process. Within a week I had my new PM returned and was back riding with power. Luke was professional and attentive to my needs. I would like to say thank you for a very pleasant experience. You are a great company! Roy P.

Fast e accurate, but you could accept a international card.

Slow response to emails and requested UPS next day air for return delivery which you did not do.

Kyle from Quarq technical support has helped me on several occasions with issues I had with my Quarq Riken power meter. We were able to resolve the problems over the phone in 10-15 minutes. Good to know Quarq’s customer service is top notch!

While the service is good, the only issue after having many discussions with them and when I am about to pay. They do not accept credit cards that are not US issued. It's the year 2019! and this is still happening in the US.

Ordered a part online, took over 10 days till I eventually had to pick the part up myself at a 3rd party UPS point. Quarq customer service wasn’t helpful and blamed issue on UPS. Company doesn’t care once the part is paid for and leaves warehouse.

Superb shopping from Quarq. Quality experience from selection to delivery.

After 3 different emails on a crank setup for a specific bike build, I finally chose a bike, a crank, and made the purchase. The support for the full setup on crank based power on a mythical bike I had yet to purchase was great. The support for planning my bike build was great. The purchase process was easy as well and fast delivery.