Scott
Do not touch this company! Look for better options!
Do not touch this company. They are nice guys, but the algo doesn't work as advertised and their customer service is terrible. It starting with my onboarding specialist. He insisted that I use a certain VPS, then he gave me his personal referral code and encouraged me to sign up for a higher service level than I need so he would personally benefit. He set me up on the wrong currency pair, so my algo didn't do anything for a couple weeks before this was discovered. After being on the bot for a couple weeks, I was informed that the brokerage I was using (that was on their approved list at the time I signed up, which took weeks to open by the way), was no longer supported, so I needed to take another two weeks to open another brokerage account and move my funds to it. Finally my bot was running. But I was so frustrated by the whole experience that I wanted to quit and asked for a refund. They told me that because I hadn't lost money **YET** they couldn't do anything. So I stuck it out. Over the next couple of days, the bot executed two consecutive trades that took me into a significant drawdown. I started with a $25k account, had increased to $27k, and these two trades too me down to $18k. One of the trades was for a $6k loss! They told me to wait it out again; to wait for the "recovery trade". After 6 weeks this didn't happen. So, I finally turned off the bot and withdrew my funds from the brokerage account. I went back to customer service and requested a refund. Now they told me too much time had passed, so I wasn't eligible for a refund. So... they forced me to stay in the bot longer (until I lost significant money) then told me too much time had passed for a refund. This is the worst policy and customer management I have experienced. Stay away! Do your research! There are much better bots out there where the company actually honors what they tell you and does the right thing in a situation like this.
Response from Quantum BotsFeb 28, 2025
Hi Scott, We aren't sure of your last name so can't reply in detail here, but we believe we may have located your record. If we are correct, you purchased your product in July and requested a refund in December. Our contract allows for fixed period of time, during which time clients may request a refund. Understandably, we cannot warrant returns at any time indefinitely into the future. That said, as you can see many clients are very happy with our products, and we would love to get you there as well. Please reach out to us at [email protected] so we can chat with you about our various products. You're welcome to demo a few on paper accounts for a while.



