qualitywatertreatment.comReviews of qualitywatertreatment.com

First off, I am confused about why this company seems to operate under 2 different names that appear to be the same business. One is Quality Water Treatment and the other is Softpro Water Systems?? I purchased my water softener from them around a year ago. I did a lot of research and also asked them a lot of questions before I actually purchased. They were always quick to respond to any questions I had. Even a month or so after my purchase they were very helpful when I contacted them and a guy named Jeremy even called me and provided some useful info. NOW, a year later and I am having some issues with the unit, and they are missing in action. Either they don't respond to emails or I get some office girl who doesn't seem to know how to answer a question or gives a response and does not even address the question. But they have no problem contacting me with repeated messages trying to sell me something else. They bragged about their lifetime warranty, but it appears that was just sales gimmick. AT THIS POINT I WOULD NOT RECOMMEND THIS BUSINESS!

They were really responsive before I placed the order, afterwards when there were issues with the unit, they did not respond! I have emailed them 2 times in the past week with zero response (although they claim that they respond in 24 hours). Also, understand that Qualitywatertreatment/Softpro does not actually manufacture any products, they simply take orders for products and then send them to a 3rd party for fulfillment, but they never mention this beforehand. The company that actually builds the products and ships the order is a large multinational company that builds units that they sell to guys like Quality Water and others, who just slaps their name on the product. Do your research and ask questions. I realize now that I could have purchased basically the same item for hundreds of dollars less than the unit I bought from Quality Water.