qualitywatertreatment.comReviews of qualitywatertreatment.com

I would no definitely NOT recommend Quality Water treatment products. I purchased their 2 tank SoftPro Elite High-Efficiency City Water Softeners with a separate whole-house water filtration system for around $1800 in May 2024. I had significant issues with their post-sale customer service. Mine never really softened the water fully and after a year it quit using salt completely. Their 5 year warranty is a joke. You end up writing them forty eleven dozen emails and they reply asking you to spends hours going through a trouble shooting various component looking for the issue. You send them updates with the results and they send you another email and some you tube videos of ways to waste more time looking to the issue. They never send you any parts and just wear you out with slow responses all the while the unit sits in your garage for months not working. They do nothing to resolve faulty equipment. Their DIY-focused business model might work if you have no issues if you do you get to pay someone to remove their system and replace it with a more expensive system they comes with a real warranty and service. In my case, a lifetime warranty they check out the system yearly for no charge.

Use a credit card when paying, that way when they never ship your order you can have the card company refund your money. Quality water certainty won't refund your money. They just keep telling you" your order is about to ship". Do yourself a favor, and buy somewhere else. Total waste of time. Also these clowns are just middle men, yep no warehouse, no employees, no overhead and certainly NO values for peoples time and money. Just a couple of clowns with a website and a phone line. That's it.

Run away. I ordered a iron filter system from this website and they charged me, but failed to send the unit. I finally found tracked down the shipping information (from my credit card company) and contacted the supplier. Turns out- they simply gave the supplier their FedEx account and said 'ship to here' but the unit exceeds the maximum weight allowed by FedEx ground. So it sat at the warehouse and noone contacted me. Back and forth with this company- they attempted to resend again via FedEx (this is when the local FedEx manager told me the unit was far too heavy for their service). I notified QualityWater Treatment customer service of this fact (why don't they already know this??). Still don't have the unit shipped to me. So- here we are- 6 months after they took my money- I STILL don't have a water unit. It's INSANE! I finally had enough and asked them to match the current 20% off sale price as a refund for this hassle. NOPE- refused. They said they wouldn't even give me the current discount they are offering on their website! This is a company that takes no responsibility for getting you the product- once they have your order- you are on your own. If you do order through them- carefully track your shippment and know if anything goes wrong- it will not be recified quickly. Be ready to do a dispute with your credit card vendor. If I could do it differently, I would go direct to the manufacturer or use a different vendor.

They lied on the 6 month money back guarantee. I bought a water filter for iron, $2200 and after 3 months it didn’t change my water quality at all. I attempted to return the item and they said I can’t since it was used. I even tried paying shipping and the 25% restocking fee and they flat out told me I’m stuck with my purchase. Pretty pissed about it. It’s a very expensive paper weight.

What a pure evil little company. If there is anything wrong with the order, their motto becomes "take the money and run. Under no circumstances be honorable and cancel the order. Ignore the customer." I am either not even receiving email responses or they email me essentially nothing, no information, no resolution. It all started when they mismanaged my order, and it all went downhill from there.

Fraud company,made a purchase about a month ago, everything day they are saying they are shipping tomorrow, I am done it's 1.5 month since I ordered I am done going to report my credit card company.

Purchased $2000 worth of water treatment systems from QWT. When plumber began replacing my old systems, he discovered that major parts of the new QWT systems were missing and others broken. QWT took almost a week to ship replacement parts. Their customer service department seemed not to care that my house had no drinkable water during that period and thought that their service was just fine.