Quality Used EnginesReviews of qualityusedengines.com

This is extremely bad company. They lied, steal, robbed you. They have no morality. Just wonder why the government has not closed their business.......

I am out of words to explain the frustration of working with this company. Today alone I have been attempting to get in contact with the warranty department for over 5 hours (longest hold time 1 hours, 23 minutes!) Not only have I been on hold for the majority of that time but when I do reach someone, they can't help and those who can are busy. Never have I gotten a call back or an email from anyone. First engine has timing chain issues right from the beginning. Anyone with a little bit of experience could have diagnosed this issue before shipping or at least know that the clucking noise when turning over isn't normal. Sad thing is I ordered several engines with them, and I just now know how difficult it is going to be to do anything warranty related.

Hello everyone, the easiest fastest way to resolve you issue is to file a reverse charge with your bank. Don't wait too long as there are time limits!

I ordered a 2013 Subaru 2.5 engine May 15, 2023. Got it on June 6th, and was installed on June 9th. The problem is getting them to give an address to return the core, and get my $350 for the core. 15 calls, and an email, over two weeks and still no response. I guess I was lucky to have gotten an engine that works at all!. I wouldn't recommend this company to my worst enemy! UPDATE Today, I read the shipping tag on the engine I received for the first time. And there I saw the Vin# of the vehicle the engine came out of. The rep told me the engine I was getting had 55,000 miles on it. Against my better judgement, I ran the Vin thru Car Fax. Wow, was I pissed!! According to Car Fax, and the Vin on the tag, this engine has over 210,000 miles on it!! Oh, and I also just found out my shipping costs to return the core thru FedEx. $400.36. . .for a $350 return on the core? Nah, I'll pass on that! Liars, Liars and cheaters. DO NOT BUY ANYTHING FROM THIS COMPANY, PERIOD!!!

Unprofessional, won't return calls. Customer service person, Prexy, juggles phones and says "looking in to" or "haven't had time to reply" and then does not respond. Anyone on this site have a suggestion or legal remedy. They sent a engine that was broken, leaking oil. Out the $1100 for engine and $1800 for repair shop to put in this broken engine. Also, name changed from Quality Engines to SW Engines in the 3 months in dealing with them.

I ordered an engine for my Chrysler Sebring they kept saying it's on the way it's on the way 2 months later no engine wanted to cancel some dumb as shipping rep calls me ask me to give him 3 days to send it to me I said ok and yes never got it ask for a refund and it's a hassle will I get it soon probably not usually more smarter than this

Most unprofessional company I've ever interacted with. Joel and Lisa in the parts department constantly putting me on hold to never pick up again Joel was very aggressive with his tone speaking to me hung up on me more than once. Literally one of the most unprofessional experiences I've ever had with any company. Expressing to them that I couldn't afford a $1400 engine for a 2000 eclipse when that's Literally the price of a whole new eclipse. Offered them $900 and came back with an EXCLUSIVE offer of $50 dollars off. Than continued to hang up and be disrespectful wouldn't transfer me to anybody above him when I was asking for a supervisor and even had the audacity to say we can do this all day. Would not recommend this company at all! Rip off on the price and even worse customer service. I'll push my car before supporting a company like this.

Sent corroded engine. Won't pick up the engine. All transfers are disconnected and you will hear the following; we'll send an email, we're just waiting on a bill of waiting, and fictitious supervisors. The mechanic called QUE within an hour of the delivery and said engine was so corroded the screws would break preventing installation. flywheel rusted, oil line rusted and corroded. I would like to from other customers if their attempts were ever resolved or did they have to go legal. I'll need to make that decision in the next week even if I break even. Thanks.