Tracey B.
If there was a negative star I would…Buyer bewy
If there was a negative star I would pick it. Do not buy from these sheisters! I paid over 8k for a replacement engine for my 2019 Sierra Denali. The dealership had no eta on a brand new engine and wanted 14k. This place offers free delivery, a $500 core refund and a free 5 year 50k mile parts and labor warranty. They also provided a link to finance 5k of the purchase through an independent (wink wink) loan company. I put the difference on a credit card. They promised the engine in a week. It took about 10 days (not bad) I asked if I needed to have the old engine ready and the salesman said no we could arrange that later. It took my mechanic about ten days to get to my vehicle. Subsequently he discovered that when my engine failed some other components under the hood were damaged and it would be best for the dealership to repair these things before firing up the new engine. Towed to dealership. Mechanic at dealership found debris in the intake. He sent photos of the metal shards that would have damaged the new engine. I had to buy another intake. I called quality to use my warranty to cover this. It was then I was guided to a place on their website that stated if you didn’t enroll in the warranty program within 5 days of receiving the engine your warranty was reduced. It also stated that the core refund was voided if the old engine wasn’t shipped back to them within 10 days. Remember I asked about that? None of this information is made obvious on their site. The only way you see this is if you attempt to file a warranty claim. I tried calling them and was transferred into a queue for claims. Nobody ever picks up. I’ve called multiple times even selecting the sales department only to be immediately placed on hold with nobody ever picking back up. It’s like the flag your number because when I was shopping for the engine they picked up every time. I withheld my next payment. The loan company called, of course and I asked if they were affiliated. They said no but they would try to help me. The agent asked for pictures of the bad intake and receipts. I sent them. A few days go by, she sent me an email stating that Quality said I had never called and they needed proof. I sent call logs that proved I was on their line 3 different times for a minimum of 10 minutes each. She gave me a different number which led me back to the same stupid queue. No answer. Don’t trust these guys. I’m in a very expensive vortex.