Choice HotelsReviews of qualityinnandsuites.com

Customer service wasn’t all that! Not to mention the two roaches I killed!!

Don't waste your money on staying here. The location is the only redeeming "quality' there is to this Inn. We experienced many issues during our stay this week. They had an excuse for everything that was brought to their attention. They also do not side with the customer is always right theory. On the off chance that you get such a "great deal, that you can't refuse" (LOL) I would highly recommend that you see the room before you check in. If you decide to get one of the whirlpool rooms bring your own cleaning supplies bc ours wasn't cleaned, even after we requested it be cleaned. The attendant told the front desk that she cleaned it and he sided with her; however, I know for a fact that she didn't bc I left dirty towels in the whirlpool and they were still there when we got back from our day trip. We were unable to enjoy it and they didn't care. The phone didn't work and there was nothing done about that either. I could go on and on about our problems but I'm running our of characters left to complete the complaint. They only refunded us a paltry $50.35 (1/2 the amount of our 1st days price)

1315 Menaul Blvd NE, Albuquerque, NM 87107 This place was the WORST. Would give 0 stars if possible - or negative ones! It was filthy - by any standards but especially disgusting during COVID. There was dried food, looked like salsa, all over one of the surfaces. The toilet made a loud sound that I've never heard coming from a piece of plumbing. There were no tissues in the built in tissue box, no "do not disburb" door sign but plenty of mold in the shower. We had to unplug the refrigerator because of the high pitched sound it made. The exterior door was propped open with a rock so anyone could enter without a key card and the interior halls were extremely run down. The building is steps from I 25 freeway so the noise was atrocious. We just wanted a decent place to spend the night after a long day of travel to the Sunport but this was not it. AVOID!

Cahokia, IL When looking at hotels my most important feature is Full Breakfast and Indoor Pool. Upon arrival, I find out that “full breakfast” is a granola bar and some fruit to take back to your room. I’ve had other hotels do the full breakfast and then send you back to your room but this is crazy. Then we find out you only get 45 minutes in the pool and limit of 15 people in the pool, IF there is a spot open. Okay, whatever, we carry forward. Not even 10 minutes in the room and I find a ROACH. Now I’m regretting staying. We leave for a bit and come back to find our door doesn’t lock. We alert the MANAGER who said it will be several hours before someone can fix it. WHAT?! Okay I’ll be awake for several hours for this person to come.... When the manager sent her SON, up to look at the door, we found that we needed to order our food for breakfast at check in. Why was I not told this when I checked in?! Our group goes for a swim and finds hair in the pool floating... looks like dog hair, the pool does not smell of chlorine but I have kids and adults saying it tastes of SALT. Oh and the towels I called in advance to ask if I needed to bring, they were not in the pool room. When I asked for them I waited 20 minutes before just taking all 9 of us back to our rooms to shower, only to find 3 towels in each room. When alerting the Manager of my problems, she stated, it’s just been a full night. The next morning, our “breakfast order” was not what we ordered. We had the egg tortilla tacos that we didn’t order, instead of all Jimmy Dean Biscuits. Neither meal options were good for the kids with allergies. I will never stay with another Quality Inn because of this experience.

My room was wrong at first, and the whole place smelled like smoke. But the man at the desk was very helpful. He saved this place, honestly. Loud toilets that have minds of their own. Lousy air conditioners. Wobbly floors and dirty carpets.

Winder, Ga THE NASTIEST PLACE IVE EVER BEEN TOO IN MY LIFE!!!! The room smelled like pure cigarette butts, the room was filthy, I Slept on top of the cover with my entire sweatsuit including my hoodie on my head and shoes on my feet!!!! I just wanted to be out of there!!!! I WILL NOT EVER GO ANYWHERE NEAR THAT NASTY PLACE AGAIN AND FOR THE PRICE THIS PLACE SHOULD BE WELL MAINTAINED AND IT IS A RUN DOWN AND GROSS PLACE TO CHOOSE TO STAY!!! I USED THE PAPER AND PEN IN THE ROOM TO LEAVE NOTES THAT READ - “THIS WAS THE MOST DISGUSTING PLACE EVER!!” “I WILL NOT EVER STAY HERE AGAIN! ITS NASTY AND GROSS!” GROSS!

A very peaceful clean and pleasant staff

This was by far the worst hotel I’ve ever stayed at !! The woman at the front desk was clearly high on meth and asked us for a 200 dollar deposit for incidentals. I had just stayed one week prior at a four-star hotel in downtown Phoenix that only had $150 deposit for incidentals and not only that the hotel with $150 incidentals which was literally 1000 times nicer the fee dropped off my account within a day maybe two tops this dump to be quite nice in Mesa Arizona Held my $200 for well over four days and when I called on day three to ask regarding what had happened with my deposit and why it was not refunded yet because I was in the room for about a total of 10 hours eight of which were sleeping so I know that they weren’t going to charge me for any damages to the room that could’ve possibly amounted to anything and the woman stated that they had been refunded the morning of checkout and was quite Rude about it! And also check out time is 11 well at about 8:30 AM when I had checked in at about midnight housekeeping repeatedly pounded on the door yelling if we needed service I clearly stated to her that we did not then she rudely shouted “well will you be staying another day” I told her absolutely not and not to mention what does that matter it was three hours until check out I was exhausted from work and a family emergency that had arisen which was the reason why I was staying there in the first place and I got nothing but drug attic‘s route service and woken up far more early than I wanted to also the room was terrible it stunk and was dirty there was all kinds of activity in the middle of the night going on In the front of my room area more drug attic so I’m assuming and just an overall unpleasant stay at this hotel in my opinion should be torn down I would rather there be a parking lot there than this terrible establishment I would highly recommend that nobody ever spend one cent with those people.