Choice HotelsReviews of qualityinnandsuites.com

I stayed here for one night on September 13, 2026, in Room 219. The morning after my stay, I woke up with approximately 11 new, very itchy bites on my neck, under my chin, right calf, and ankle. I have attached photos of the bites. I immediately reported the issue to the hotel. The hotel subsequently had Modern Pest Services inspect Room 219. Their report confirms that the reason for the visit was a report of “BB and BB bites.” The technician reported finding no visible evidence of bed bugs during the inspection, although a preventive treatment was applied. I understand that the inspection did not confirm bed bugs, and I am not claiming that the bites alone prove an infestation. However, the timing and number of bites were very concerning, and I expected the hotel to take the situation more seriously and provide a reasonable resolution. Unfortunately, the hotel refused to refund the night. What has been most disappointing is not only the experience itself, but the handling of the complaint afterward. If you stay here, I would recommend carefully inspecting your room and luggage.

Customer service wasn’t all that! Not to mention the two roaches I killed!!

My room was wrong at first, and the whole place smelled like smoke. But the man at the desk was very helpful. He saved this place, honestly. Loud toilets that have minds of their own. Lousy air conditioners. Wobbly floors and dirty carpets.

I don't know what they're normally like, but during this pandemic this business has seriously disappointed me. As for the room itself, it was somewhat standard: The non smoking Room smelled of cigarettes, and there were dead bugs on the floor. Although I am grateful that they were dead. Nice to know they pay for a service. The room's Decor was updated; it looked nice. But the part of my stay that really has me writing this review- that has me leaving them only two stars, which for me is pretty bad: I paid for a Room with breakfast and shuttle Service. When I arrive in Orlando I am told they are not doing shuttle service because of the virus. There are shuttles up and running all around me but none of them that I had already paid for. THEY LEFT ME STRANDED! Not a good start. Then in the morning I asked them about the breakfast.i have no car and was relying on this service. They said that because of coronavirus they are not serving breakfast. I said but I paid for that. They said "no, the breakfast was complimentary." I said, "no it's built into the price. And in fact I paid more so I could have these extra 'complemtary' services." She Shrugged. "Sorry (not sorry), Coronavirus." So although they handle my dirty towels, and hand me clean ones, they can't hand me a muffin? And I can go to any nearby place and buy food that people picked up and set back down but they can't hand me a muffin? I had to walk two blocks to the nearest gas station to buy some breakfast even though I already paid for it as part of the service of this hotel. At least at the gas station they were very kind and helpful.wish I could sleep there.One my second day there, the internet was being worked on, so I couldn't even get the news to come up on my tablet. That made for a dull day. No food, no shuttle, no internet...if I had just been looking for a quick place to pass out, this would have been fine, but this was to be my home for the week we were filming.

This location is in Detroit/Romulus area near the airport. Let me start by saying I checked in to the hotel Quality Inn on Saturday. The first room was decent until I noticed the stained bed spread on the bed followed by a dated side chair covered with stains. No way should either be in a clean room period. So I went down to the front desk and asked for a room change. The clerk granted my request telling me I was allowed one. I'm thinking to myself this next room better be emaculate. I look at the room before moving from the previous after making sure it was clean. The bed is very comfortable linens were fresh. Thank God! Unfortunately, if you run out of toilet paper in the middle of the night you're going to have to buy a roll or wait until the morning because the night clerk does not know where they keep it. The location is great near the airport and the complimentary breakfast is decent. The breakfast attendant doesn't seem to know how to mix waffle batter, it's a bit watery and sticks to the waffle iron which ends up being a waste.

Quality Inn Nicevilla Fl.....total dump...great staff....The only reason they got 2 and I mean THE ONLY!!!