Choice HotelsReviews of qualityinnandsuites.com

After staying at Quality Inn Airport in Columbia South Carolina. I left an honest but negative review on the property on Google Maps The front desk clerk was rude and suggested I walk in the rain to a convenience store to use their ATM to get a cash deposit, rather that use the onsite ATM in the guest laundry area. The front desk clerk wouldn't even stand and address me as a customer, I had to request that he stand up, and assist me. I placed the deposit on my credit card for documentation and my own financial protection. Now they are maliciously holding my deposit for 5-7 business days rather than returning my deposit the same day as the other properties that I have stayed at. Ive always received my deposit returned on the same day that I checked out. After I checked out and went to another Hotel close by, the front desk agent at the new hotel indicated that the manager from the airport Quality Inn had already called and mentioned me, specifically and suggested this property not rent me a room. Quality Inn EARNED the negative review they received. I find it extremely offensive that they would call another hotel that was NOT a quality inn, to maliciously attempt to prevent me from getting another room. While Choice Hotels support staff have gone above and beyond to try and rectify this, the repeated harassment and violation of my privacy are completely unacceptable. I've spent nearly 1000.00 in the month of August and September at Quality Inn properties, and I've provided many positive reviews related to my stays at these properties. I GIVE the reviews that businesses EARN, both positive and negative. I will say it will be a long time before I walk into another Quality Inn due to the malicious retaliation that I am experiencing with a hotel manager that would rather attack a paying customer rather than take ownership of the issues that their employees have created. DO BETTER Quality Inn!!!!

I am filing a formal complaint against this property regarding my stay booked through Booking.com on July 7, 2026, with check-in on July 8, 2026. Upon arriving at the property on July 8, I was met with severe health and safety violations that made it impossible to stay. The room was completely filthy and actively infested with cockroaches. Furthermore, the property environment was entirely unsafe: unauthorized individuals were loitering outside, and children were tampering with and touching guests' parked vehicles. Because the property failed to provide a safe and sanitary environment, I returned the keys to the front desk immediately and left. The front desk employee, Asai, acknowledged the situation and explicitly promised that I would receive a full refund. I have full photographic evidence of the unsanitary conditions. Despite Asai's verbal agreement, the property has failed to process the refund. Furthermore, they are actively dodging communication from Booking.com by refusing to answer calls from international customer service numbers. This is a bad-faith business practice to keep my money for a room that was completely uninhabitable. I have full audio recordings of my interactions and phone calls regarding this issue, proving that a refund was promised. Desired Outcome: I demand that management immediately honor the agreement made by their staff member, Asai, and issue a full refund to my original payment method.

Me and my husband want to lay in bed and we pulled the covers back and found feces on the bed sheets. The company could improve by changing the sheets and cleaning up the rooms after the guests check out of the hotel after their staying period.

Quality Inn in Shepherstown WV: I do not recommend. For anyone that is curious, we had to cancel and asked to reschedule our reservation due to my unforseen cracked tooth which resulted in unrelenting pain which needed antibiotics and pain killers from 6/18-6/22 then on 6/23 a tooth extraction /bridge. (Copy of invoice furnished upon request) We had their room booked throgh Expedia and recently received their reply that "Quality Inn would NOT be able to waive the penalty nor refund". To me, this is poor business because they just lost the reschedule & at least a decent review. No room needed to be cleaned, no breakfast needed to be served, no service needed to be given. It's not as if this place is BOOKED. Poor business. Request type: Refund Itinerary number: 72072365964112

Quality Inn Fallsview, Niagara Falls, ON, Canada. Thank the the stars this is my last of 7 nights in this dump. Today and yesterday they haven't bother d to make the bed or restock the in-room coffee. They haven't vacuumed the hallway the entire time I've been here, so it's covered in ice melter chunks. Patio door doesn't seal so room is ice cold unless I run the ridiculously noisy heater 24/7. Shampoo and conditioner are the cheapest garbage and I had to buy my own toilet paper because the junk they have gave me, my daughter and granddaughter a rash. Fridge barely gets cold, no microwave, and despite the name, no view of Niagara Falls. But the best part? Not enough parking for guests, so if you're here over the weekend, even in off season, you may have to park behind the building and trudge through the wet snow, only if you don't get scammed into parking even further away by the "attendants" who will also try to charge you, even though you have a parking pass. And breakfast? Nope, no hot food during the week,(except the mini waffles) but you can have powdered eggs and cheap sausages on the weekend. You can choose between 10 different wheat-based items or an apple. Not ideal for someone with dietary restrictions. I'd rather pay triple the rate and get a decent place, honestly I'd rather sleep in the rental car than pay for a dump like this again. I've stayed at many Quality Inn/Choice hotels, they're usually decent. But not this one.

Booking claims they sent them an email asking to cancel on my behalf due to a medical emergency. This is after I spoke to the hotel directly informing them of the emergency and the man told me they would have canceled it if I had booked with the hotel directly. I told him the email was coming. He said ok. But they never approved it. I had a true medical emergency and neither the hotel or Booking refunded it. Also the photos for this hotel are a lie. Completely.

Quality Inn, Ouray, Colorado. During a recent visit, I was charged over $300 in FRADULENT charges. At check out, I disputed the charges and was told the manager would call me to verify a refund. The call never came necessitating a call to my credit card issuer to dispute the charges and cancel my card. DO NOT STAY AT THIS QUALITY INN LOCATION.

I booked a room at Quality Inn Southaven at 6:34 p.m. on July 30 due to a power outage. My power was restored unexpectedly, and I canceled at 7:31 p.m.—within an hour. I called the hotel directly, spoke to a staff member (Puvi or Pruvi), and was told I had to cancel through Expedia, which I did immediately. Despite canceling in good faith and never using the room, the hotel refused the refund. Worse, the front desk staff was evasive, refused to give his name at first, and then asked for my name so he could “report me” — even though he already had my info and I was respectful the entire time. I’ve filed formal complaints with both Choice Hotels and Expedia. This experience was incredibly frustrating and unprofessional. I would not recommend this location based on how poorly I was treated while trying to handle a simple cancellation properly and politely.