Ingrid D.
Super happy with the product- we have…
Super happy with the product- we have ordered caps for our end of year promotion events for years and we love them! The issue was the amount of time it took for the caps to arrive. Typically order at the same time every year- April for early June date and this year, for the first time ever, the caps arrived AFTER the event. We were able to use former students' caps for event and then give to parents over the summer break when they arrived, but it was not ideal.
Response from QualityImprint.comSep 3, 2026
Thank you so much for being a loyal customer and for trusting us with your end-of-year events year after year! We’re so happy to hear that you love the caps and have always been happy with them. We’re truly sorry that your order arrived after your event this year. We completely understand how frustrating that must have been, especially since you’ve ordered around the same time every year and had every reason to expect your caps to arrive before the event. We’re glad you were able to make things work with the former students’ caps, but we know that wasn’t the experience you should have had. We really appreciate your patience and understanding, and we’re sorry we let you down this time. We value your continued support so much and hope we can make it up to you with a much smoother and more timely experience next year!



