The CERTIFICATE OF COMPLETION was illegally signed before the job was completed. Mark Coe (team lead) said this was required, because he needed to leave for another job and even though employees were still working. I was told I could pay by credit card, but this turned out not to be the case. QET failed to respond for months to EnerBank about my complaints regarding their charges and their installation. Over a year has passed, and despite QET's promise to inspect the insulation each year, they have never contacted me to do. Despite multiple emails and Certified Mail to the owners, none of the QET owners have ever responded.
BA
Barbara
Don't be fooled into buying any…
Don't be fooled into buying any products from this Company. I have spent thousands of dollars and I have had continuous problems with Quality Eco Technologies. I felt very little difference with the attic insulation and the probiotic system seems to have stopped working months after installation. They should take the word "quality" out of the name. I had to wait weeks just for someone to call me back to set up an appointment, they change what is covered under the contract and mishandle appointments. The simplest of tasks, such as sending replacement keys, mailing solution or just making an appointment for an inspection become monumental tasks for this Company. I feel they take advantage and especially of senior citizens. Be careful!!
SD
Shirley D.
Seniors Buyers Beware
I had written a review previously about the products that we purchased in January, 2020. Shawn Brainard, the owner of the company, pleaded with me to take it down because the review was not as complimentary of the products as he would have liked. My conversation with Shawn took place in October, 2020 and at that time he promised to get the issues resolved and so I deleted the review and I regret having done so.
On January 30, 2020 my husband and I attended the dinner at Harry's for the purpose of the presentation by Jeff. We were told that Quality Eco Tech is a Christian company which raised red flags for me. I know Christian behavior and not being honest is not conducive to Christian behavior. Anyway we were told that the object of the company was to "help" seniors to save money on heating bills. Yeah right. Vincent Rampolla was the sales associate that came to make the sale. He was pretty adamant that he was going to make a sale even to the extent of going out to sit in his vehicle to give us time to decide what we wanted to purchase. He tried for 2-3 hours to get us to buy something. I did not want to purchase anything. I wanted to eat my dinner. It was well past dinner time for us but Vincent did not seem concerned at all that he had taken up several hours of our time. I told him that we were not certain that we wanted to purchase at the time and would like to wait until we were more certain. During his sales pitch Vincent even ran a finger across a piece of furniture and told me that I would never have to dust again if we bought the Eco Probiotic System. That sounded good to me. He even looked at our thermostat and told us it was set too high. The Tri Guard MLI would take care of uneven temperatures and greatly reduce our heating bill. Being on fixed income like a lot of seniors this sounded good so we decided to purchase the products. On October 23, 2020 I spoke to Shawn Brainard because from the time of purchase of the products to that time I had not seen any appreciable difference in the amount of dust or the air quality in the house. Nor was there a reduction in my heating bill. At the time of that 10-23-2020 conversation Shawn was very pleasant. He asked me the name of the presenter at the dinner and I told him Jeff. Shawn was not complimentary of Jeff and it seems like everyone that I dealt with is no longer with the company. Anyway on Friday 10-23-2020 Shawn gave my complaint to Marc Coe and Marc Coe in turn gave my information to Joe Gault. Marc told me that Joe was in my area and offered to have him come and check things out. Joe arrived and inspected the attic and added more MLI. He checked the EPS and found that the hose was cracked and had been pointed in a downward direction. Joe changed out the hose and added another bottle of the probiotic because it was empty. Joe told me to not do any dusting until the following Monday as then I should see a big difference. Shawn, in our conversation, told me I'd never have to dust again. I have been having to dust every week just as I did prior to having this equipment installed. Shawn told me in our conversation that he wanted nothing more than to make things right and that he would supply me with probiotic solution for 18 months. When I tried to follow up with Mr. Brainard this week about getting the solution as promised he was nowhere to be found. Initially there was no assessment of whether these products would even work in my home which is a split level. It seems like now I would need to do other things to make the products work like installing ceiling fans and having duct work cleaned(again). These are recommendations from Quality Eco Tech. Shawn had told me not to even bother getting duct work cleaned when we spoke 10-23-2020.
To all you seniors I would say please please beware of this company and any other company who invokes Christianity. Don't be fooled. It is just a ploy to take your hard earned $$$. I have never written a review before and as I said I regret having taken the first one down.
DB
donya B.
IF I COULD GIVE NO STARS I WOULD
IF I COULD GIVE NO STARS I WOULD, I ADVISE ANYONE THAT GETS INVITED TO SEE A PRESENTATION OF THIS COMPANY, DO NOT GO. IF YOU SEE THIS COMPANY TRYING TO SELL YOU PRODUCTS RUN, DO NOT LET THEM IN YOUR HOUSE AND DO NOT SIGN ANYTHING. THIS COMPANY ARE ARROGANT CROOKS. MY SITUATION WAS A TRAINWRECK AT THE FAULT OF THE INSPECTOR BRENDAN IN WHICH DID NOT DO A THROUGH INSPECTION BECAUSE HE NEVER WENT UNDER THE HOUSE. I NEVER RECEIVED A COPY OF SAID HOME INSPECTION LIKE PROMISED EITHER. THE INSTALL WAS HOURENDOUS, DUE TO THE INSTALL TECH SHOWING UP LATE, UNPREPARED WITH PRODUCT; HE HAD TO LEAVE AND GO PURCHASE AT HOME DEPOT, AND DOING AN IMPROPER INTALL OF THE TRIGUARD INSUALTION AND PRO BIOTICS MACHINE. YOU ARE TOLD AT THE PRESENTION YOU DON'T HAVE TO PAY UNTIL YOUR SATISFIED, ANOTHER LIE. YOU ARE ASKED TO PAY AS SOON AS THE TECH ATTEMPS COMPLETED INSTALL IS OR SHOULD I SAY INCOMPLETED. I WAS LIED TO BY THE TECH, WHO STATED THE PAPERWORK IS ONLY DUE TO HIM FINISHING THE INSTALL NOT THAT YOUR SATISFIED OR NOT IN WHICH I NEVER WAS AND BRENDAN KNEW I WASN'T. HE WAS FULLY AWARE WHEN I SPOKE TO HIM BY PHONE SEVERAL TIMES. 5 TO BE EXACT. THE COMPANY LIKES TO AVOID YOU AND NOT CALL YOU BACK, SO THE PRODUCTS CAN STAY IN YOUR HOME AT LEAST 30 DAYS SO THEY HAVE YOU SO TO SPEAK. THE COMPANIES OWN INSTALL MANGER MARK, IF HE IS STILL EMPLOYED WITH THEN THAT IS, VERIFIED THE PRODUCTS WERE RENDERED USELESS IN MY HOME AS THEY ARE CURRENTLY INSTALLED DUE TO IMPROPER INSTALL AND DEFICIANIES OF LACKING PRODUCT AS WELL. THE OWNERS BOTH HAVE THREATENED ME WITH THEIR LAWYER, WHEN I ASKED THEM TO PLEASE COME AND REMOVE THE PRODUCTS OUT OF MY HOUSE. THEY DO NOT CARE ABOUT CUSTOMER SATISFACTION AT ALL, THEY CARE ABOUT GETTING MONEY. IT TOOK ONE OWNER A MONTH AND 1/2 TO REACH OUT TO ME DURING THIS PANDEMIC TO TRY TO COME TO SOME KIND OF RESOLUTION. I ONCE AGAIN ASKED FOR THE PRODUCTS TO BE REMOVED, SINCE 60% OF THE INSULATION WILL HAVE TO BE REMOVED TO CORRECT AND MORE WILL HAVE TO BE INSTALLED TO COMPLETE THE INSTALLTION, AND THE PROBIOTIC SYSTEM IS LAYING ON THE UNEVEN GROUND NEXT TO A WATER PUDDLE WITH BRACKET LAYING ON THE GROUND TOO, THE TUBE IS NOT SECURE IN THE DUCTWORK EITHER, PER THEIR OWN INSTALL MANAGER. THE OTHER OWNER THREATED ME AGAIN WITH THE LAWYER, AND CALLED ME A THIEF, IN WHICH IM VERY OFFENDED BY BECAUSE I AM A SINGLE FEMALE MILITARY VETERAN WITH AN IMPECIBAL REPUTATION, AND I'M NOT TRYING TO STEAL THEIR PRODUCTS. THEY REFUSE TO REMOVE THEM. I WOULDN’T PAY THEM BECAUSE THEY HAVE NOT BEEN BACK TO MY HOUSE, IT IS A PANDEMIC GOING ON, BUT THAT DID NOT STOP THIS ARROGANT, RUDE, UNPROFESSIONAL COMPANY FILING A LAWSUIT IN VIRGINIA WHEN THE PRESENTATION OCCURRED IN LEBANON, TN AND THE PROPERTY AND INSTALL OCCURED IN LEBANON TN. THEY ARE DOING THIS BECAUSE IM SURE THEIR LAYWER IS IN BED WITH THE JUDGE THERE IN VIRGINIA.THE OWNER ALSO TEXT ME THAT HE WILL SUE ME AND HE WILL WIN. IM NOT DONE WITH THIS YET I HAVE A LAWYER I WILL NOT GIVE UP ON THIS COMPANY TRYING TO SHOVE THESE PRODUCTS DOWN MY THROAT. I ASSUE YOU THEY DON'T CARE HOW THEY ARE INSTALLED WHETHER CORRECTLY OR INCORRECTLY, THEY DO NOT CARE ABOUT YOU AS A CUSTOMER, YOU ARE A DOILLAR SIGN AND I ALSO ASSURE YOU THESE PRODUCTS DO NOT WORK. I DO NOT SEE PEOPLE YEARS FROM NOW MAKING REVIEWS ONLY THAT THE PRESNTATION WAS GOOD, THE FOOD WAS GOOD, AND THE INSTALLERS SHOWED UP ON TIME, AND INSTALLED THE PRODUCTS. I HAD A HORRIBLE EXPERIENCE AND THE COMPANY IS TRYING TO PROFIT OFF OF IT ANYWAY AND DO NOT CARE ABOUT HOW UNPROFESSIONAL THEY ARE. THEY ARE VIOLATING MY RIGHTS AS AN AMERICAN WHO SERVED THEIR COUNTRY, TO BEING ABLE TO CHOOSE WHETHER I WANT TO FUTHER AGREE TO DO BUSINESS WITH THIS COMPANY AND ALLOWING THE PRODUCTS TO BE IN MY HOME. I PROMISE YOU THEY DO NOT GIVE REFUNDS, IF YOU ARE DISSATIFIED YEARS LATER BECAUSE THEY ARE FULL OF EXCUSES AND SICK THEIR LAWYER ON YOU IF YOU DON'T COMPLY WITH THEM LIKE THE MAFIA.
I HAVE CAUGHT SEVERAL OF THEM IN LIES AND IT WILL COME OUT WHEN MARK AND THE TECH IS SUPENONED TO COURT IN TN, I DO NOT HAVE AN AIR HANDLER , IT IS A PACKAGE UNIT, NOT A SPLIT SYSTEM. ANOTHER POINT THAT BRENDAN DID NOT GO UNDER THE HOUSE. IM NOT SAYING ANY MORE BECAUSE THAT WILL COME OUT IN COURT, I DO NOT WANT YOUR PRODUCTS IN MY HOUSE, AND ESPECIALLY AFTER MARK INSPECTED THE INSTALLS. YOU WONT TAKE THEM OUT, BUT WOULD RATHER CALL ME A THIEF,AND FORCE ME TO PAY FOR PRODUCTS THAT WERE NOT INSTALLED CORRECTLY PER MARK. I HAVE THE PICTURES, MARK THE INSTALL MANAGER HAS PICTURES, AND IF YOU HAVEN'T SEEN THEM, YOU BETTER MAKE YOURSELF AQUIATNED WITH THEM. YOU ARE THE ONES THAT USE YOUR LAWYERS TO STRONG ARE FOLKS, FIRST TIME WITHIN 15 DAYS OF INSTALL AND 2ND JUST WEDNESDAY BEFORE YOU CALLED ME FOR THE FIRST TIME IN A MONTH AND 1/2 ON THURSDAY, BUT YOU HAVE GONE OUT OF YOUR WAY TO REMEDY THIS.
Response from Quality Eco TechnologiesApr 25, 2020
Ms. Bentley,
We are very sorry to read through this complaint, and quite frankly, to see things that are simply inaccurate. This is now the second public forum that you have come to with a very inaccurate portrayal of the current situation. To whoever is reading this, if you take nothing else from this response, please take this:
We have done everything in our power to make Mrs Bentley happy OTHER THAN giving her a full refund for reasons which we have explained below. She will not talk to us. She literally just yells for 3 mins straight whenever a company rep reaches out to her and then hangs up.
At this point, she has thousands of dollars of products from us that she is trying to get out of paying for. Per our legal counsel: people like this do exist and often try to rip off good companies that take customer service and customer satisfaction seriously. These kinds of people just hope that the company will get so tired of the public slander and annoyance that they will just give up on getting paid for the products and services rendered.
Due to the Covid-19 pandemic, and the fact that we need to take care of our many hard-working employees, we will not be allowing Mrs. Bentley to get away with stealing over $10,000 from us. We are taking her to court, and per her contract, she will pay for work that was done and for our attorneys fees. This is not “mafia tactics” per her words above. This is simply the last resort a good company needs to take in order to not get ripped off by a scam-artist. With thousands and thousands of happy customers, we have never once had to take anyone to court. That will change with Mrs Bentley. Beware to any other businesses out there: DO NOT PERFORM ANY WORK FOR THIS WOMAN WITHOUT BEING PAID FIRST. SHE WILL TRY TO SCAM YOU REGARDLESS OF WHATEVER CONTRACT SHE SIGNED.
Please see below response to her similar complaint via the BBB.
It was our hope that we would have reached some kind of mutual agreement by this point. Clearly, you have brought up a large number of points in your complaint that need to be accurately responded to and refuted. It is always a last resort for our company to have a public dispute; unfortunately, you are not giving us any choice. We have tried everything in our power to make you happy, including sending back any number of technicians to inspect the work done at your home for any potential issues, and if any installation errors were found, fix them at no cost to you. From the time of your installation, we(multiple company employees, and company ownership) have tried communicating with you via phone, text, etc., and it has been impossible to talk with you on the phone, because you continue to hang up on us.
We believe that any situation can be resolved with proper communication. Unfortunately, you have decided not to communicate with our company except through this forum. With that being said, although you will end up hearing this from our attorney, (you still have not paid a dime for any of the products and services that we have provided you) I will elaborate some more on the situation at hand.
1. Brendan did actually inspect your crawl space. That is how he knew where your air-handler was for the EPS unit to be installed. We have pictures showing your crawl space from Brendan's initial inspection.
2. Brendan says that he did leave you a copy of the inspection report, and that it was left in your folder with the rest of your documents. We also have offered to have a technician give you another full inspection with a new inspection report for her records. You have declined to allow us back into your home to check the work. On top of that, you imply that you were pressured into a decision...you were given a separate price that was locked in for 12 months, with no pressure to make a decision for an entire year. You elected to take advantage of a sale price that we offered, and are now saying we pressured you.
3. In regards to the square footage total of your home-Brendan used laser measuring equipment to ensure an accurate measurement as all of our inspectors do. Your home has sidewalls and cathedral ceilings that require more material to cover; Brendan thoroughly explained that to you as well as showed you pictures to verify.
4. As you stated, we do not require a down payment or any payment at all until our customers are satisfied with the installation of our products. We scheduled the install date and time per your request. On March 10th when we completed the install, you signed a certificate of completion stating the job was completed to your satisfaction, and a post inspection report stating that our technician did a final walkthrough with you of all of the work that was done, and you agreed that you were happy with the work. You then wrote us a check, again, certifying that you were happy with the work that was done.
5. There was in fact a miscommunication regarding the R-19 batt insulation. Brendan did not enter it into the work order properly. That was completely Brendan's fault, and we took and are still taking full responsibility for his mistake. Joseph did go and purchase the insulation which made him late(again, that was our fault) and we gave you the R-19 batt insulation for free because of the miscommunication. It was our mistake and we made it right.
6. The section of your house that was not covered by insulation is your front porch. Brendan and our technician explained that we do not insulate front porch areas because it does not cover the conditioned air space of your house. It is not an enclosed part of your home and because of that fact it would have been a waste of your money to cover that spot with our insulation. It was never measured from the beginning, and you were not charged for it.
7. There was never any mention of us not cashing your check. With all due respect, why would you give us a check if you didn’t want us to cash it? As a matter of fact, we had no complaints at all from you until after our accounting department noticed that your check bounced and we reached out to see what the issue was. Marc contacted you on March 14th and offered to come over to your house even though he was scheduled off for vacation. You told Marc that you were unhappy with the install and Marc offered to fix any concerns that you might have. At that time you refused to have Marc check out the installation unless he was coming to remove the insulation. Marc told you that he unfortunately could not simply remove the insulation, as it is cut to fit every individual home and couldn't be re-used. You then told Marc that it would be pointless for him to come out to you home. There was no miscommunication here; we were trying our best to figure out how to best help you, and you were refusing to pay for your order, or allow us to fix any alleged issues.
8. Justin Jackson, called you multiple times, leaving two voicemails. You finally responded on the 23rd. He apologized that you were unhappy, and offered to have a technician come out and inspect any of the work you were unhappy with. You again asked to return the insulation. He explained that we do not have a return policy because the insulation was cut to fit your specific house- similar to how carpet comes in large roles and is cut to fit certain rooms of your house. He explained that there is no way that it can be returned and put back on a roll at this point. You again told him that there was nothing left to talk about. He stated that you do still have over $10,000.00 of our companies materials and we need to figure out a way to come to terms. You then hung up on Justin.
9. The next day we consulted with our attorney and had him review the contract, the signed satisfactory completion documents, as well as the before and after pictures of our work. He advised us that we should pursue this in court since you are both refusing to pay us for the work that was done, and also refusing to let us address your concerns.
10. After receiving the letter from our attorney, you finally reached back out to Marc to have your house inspected. Marc never confirmed that 60% of the install was installed incorrectly. That simply never happened. You stated that you were unhappy with how and where some of the insulation was installed. Marc offered to redo the insulation per your request in an attempt to come to a satisfactory resolution with you(We ALWAYS try to make sure that all of our customers are more than happy with our work). Marc explained that we do not staple the insulation down over certain areas due to future maintenance issues. We do not want the insulation to be torn or ruined trying to access future maintenance. The insulation was installed in a way to allow the maintenance to be completed, and then re-install the insulation over the affected area. Marc called in to the office and asked if we would allow him to come back and install the insulation in the way the that you requested...we agreed. Marc then tried to schedule a date with you, but you insisted that Justin Jackson call you back before scheduling. Justin then called and left 2 messages with you. A week later you returned Justin's call stating that you felt mistreated, was unhappy with the work, and wanted us to remove all of the products as well as not pursue any legal action against you. He once again explained that we could not return the products, but that we are more than happy to have our technicians go back to your house and do whatever they need to make you happy. You AGAIN hung up on Justin.
11. There are no terms of the sale in your contract that state that you need to have the products for 30 days to prevent a return. The materials are cut specifically to fit your unique home--again, they cannot be re-used.
12. You highlighted the fact that we have hundreds of positive reviews all over the country. That is simply a testament to the quality of products that we offer and quality of installation that we provide. That is the reason that we have an A+ rating with the BBB.
13. You specifically mentioned the product Double Bubble as "the same thing" as our Tri-Guard Insulation. Ma'am, that is like comparing a Chevrolet to a Porsche. Double Bubble insulation is designed to insulate HVAC Ductwork. It’s not intended for attic floor insulation. 1, It acts as a vapor barrier that can cause moisture and mold if installed on an attic floor. 2, Our product has 6x higher R-Value than Double Bubble. 3, Our product is completely mold and mildew resistant and comes with a lifetime warranty. To compare our product to Double Bubble is comparing apples to oranges.
In closing, I did not want to spend the time clarifying any of this through the BBB; I would have much preferred to simply have a call with you finding middle ground. We would still love to come out to your home and make you happy in any way that is within our power. It is never our desire to have an unhappy customer, and I could give you many examples in which we have bent-over-backwards to ensure our customers happiness.
At this point though, we simply cannot allow you to steal the thousands of dollars that you have from our company. Like any good company, we have paid our office staff that you have dealt with, we have paid our presenter, we have paid our inspector, we have paid our technicians, we have given your thousands of dollars in inventory. This is an open and shut case for any unbiased reader, listener, or judge.
Please feel free to call us anytime if you would like to come up with a resolution outside of through the legal system. It would be a shame to waste time, energy and resources on something that could easily be resolved otherwise. We hope to hear from you soon. Thank you.
DL
Dawn L.
Product review
Went to the meeting and was very impressed with the multi layer product and was hoping that it would be beneficial for my home. they came and evaluated it and said that yes that this would be a good product for me to have so I made an arrangement to have it done and they came out and put it in very cleanly and timely. very nice people so I had it in for two months and I am not particularly happy because my home actually feels colder especially in my back bedrooms. I usually keep my house at 68 but due to the coldness in my bedrooms I’ve had to turn the the thermostat up to 70 now and I still am using an extra blanket in my room none of the other rooms seem to be any warmer either.I called my furnace man out to do a check on its effectiveness as much as he could and he said it was running as it should be. so I’m not sure about that. anyway I’m disappointed because I really thought that I would get a break on my heating bill which showed absolutely no change. I looked at the weather conditions from last year to this year and they were very similar so I don’t feel cozy And my bills are not reflecting any change. I am a senior citizen and it was a big purchase for me on a fairly fixed income if I would’ve known that there would not be anysignificant change or none I would have rather blown additional insulation in my attic which would have been a lot cheaper for me to do .so all in all I’m not very impressed! I got the ceiling fan and I have no idea if that is helping at all.so I’m sure I probably would not recommend this product or company to be used by anyone else.
JZ
John Z.
Lousy Communications
We received a mailer inviting us to a dinner presentation from this company. After hearing the presentation, we decided to have a free inspection of the energy issues in our home. The "inspectors" arrived near the end of the appointment window and ended up at our home for a couple of hours. At the end of the inspection, they presented a list of "suggestions" as to what we needed. We had no time to think about what we might want and were pressured into deciding on the spot or loose our $200 door prize discount. We decided to have the windows on the back of our house treated with the film product. At the end of the appointment, the inspector called the company owner for us to talk to who was at dinner but thanked us for becoming "part of the family"? The installers were supposed to show up on a Monday and finish up on the next day but we got a call Monday that they would instead come Tuesday and do the whole job. Come Tuesday, the installers finally show up around 10:30am and start moving furniture. They then look at two of our windows and measure them and then tell us that they do not have film long enough to do the windows without a seam in the middle. They then tell us that they can do the other windows and then come back another day with a longer roll of film to do the two larger windows. They then left to go to the store and get lunch. Upon returning 45 minutes later, they tell us they can't get longer rolls of film and our only option is to have a seam! We say we were not told anything about this issue and that the "inspector" never raised this as an issue nor did he measure the windows. The installers then put back the furniture and left. I called the main office to complain and get a bunch of questions before I can even talk to a manager. I finally get the manager who says she will call the manager of installations. I talked to him and was again told our only option was a seam. I asked to get a call from the owner and no call ever came. Incredibly poor communications, and a total waste of our time including the dinner, and setting aside two days during the busy Xmas season waiting for installers. I would definitely not recommend this company! If there was a zero star, that would be my rating. By the way, don't bother emailing their support email address, it doesn't work!
SJ
Sallie J.
Co unable to fix damage they did to my home!
I think many reviews r fake or they sell products they aren’t familiar with to make quick $$. The solar heating unit that was installed & never worked, either of them. They put a second one in and still not even supplemental heat, just barely any air and barely warm.
I was told that it would heat my home for free but the furnace came on as usual. So no heat. I asked them to remove, patch my roof & interior walls. They sent a “roofing” guy who botched my new roof & it leaked. They agreed to put another unit in when they said they didn’t have resources to repair the damage they did. It didn’t work, it leaked and I had to pay to have it removed! The owner responded to my original review just perplexed by the issues. Gave # for me to call if he could help then said if I want to talk to call his lawyer. I did call his lawyer. Told them the unit had been removed and for QET to come pick it up! No response unit is still here in my driveway! I’m glad BTW. I have proof for court. Solar co has done review and found that this unit is inadequate & unable to produce heat enough to heat a home of any size.
The owner still says they have no resources to pay to repair the damage they did to my home. It cost $2K to fix roof. It will be another $2500 to fix damage inside. If a company that comes to a home, puts numerous holes in our home and when it doesn’t work they can’t fix it that’s criminal. It appears they aren’t insured bonded or licensed as stated. I’m so disappointed and hate the thought of court but we worked hard for the $$ we spent. We trusted these guys. Don’t be fooled like I was.
Insulation is one thing, no damage done laying that but the holes left in drywall and roof, unacceptable!
The guys he sent out eventually, said our house sat a little lower than other homes in the neighborhood so the sun couldn’t sufficiently reach the roof. (Really?) so I asked why he would install it if they knew it didn’t work, he said bcuz we said we wanted it. Wrong! We were told it heats for free all day. They said after it was installed & didn’t work that it helps to heat but it didn’t even do that.
Owner says I’m leaving reviews to lower his stars. Not true. I have 2 reviews both under my name! They both show up. Thing is, there should be a different review for each offense. But I use the same name. I will just take it to the press. Will be more effective. I don’t want anyone to waste hard earned $$$$ on the solar heat that isn’t really solar heat!
Response from Quality Eco TechnologiesOct 31, 2019
Sallie Jackson,
We appreciate your continued effort to damage our reputation. To imply that our reviews are fake is silly and unwarranted. Trustpilot verifies every review. We will continue to provide exceptional service, and we will surely continue to receive reviews from happy customers.
We installed a Solar Heating Unit for Sallie Jackson. She complained on multiple occasions that the unit was not working correctly. Our technicians went to her house 6 different times to address her concerns. The main issue that Mrs. Jackson has with our machine is that it requires direct sunlight to operate, as it is a SOLAR HEATER. The machine worked as advertised while our technicians were there. Both Mrs. Jackson and her husband agreed that it was working multiple times while our technicians were at their house. Mrs. Jackson even signed a certificate of completion stating that she was happy with the work. In an attempt to satisfy Mrs. Jackson we exchanged the unit and installed a brand new system. However, she was not satisfied because the machine still requires direct sunlight to operate. The machine will never meet her expectations of working at night or during cloudy/stormy days. This is why the machine is designed to work with other heat sources.
Even though the machine functioned correctly, we offered Mrs. Jackson multiple options for resolution in an attempt to appease her buyer's remorse. We offered to remove the machine and giver her a refund, but she was not satisfied with patching her roof. Instead she wanted her roof replaced, which we refused. Instead she decided to keep the solar heater and we gave her a partial refund, which she agreed to.
After coming to an agreement, keeping her machine plus a partial refund, Mrs. Jackson came back to us a month later demanding that we give her an entire refund on the machine, and pay for her roof to be replaced. Or, we can give her a complete refund and she would keep the system instead of having her roof replaced. We refused to comply with her demands.
Since then she has opened cases against us with the BBB (Better Business Bureau) and the Virginia DPOR. Both the BBB and the Virginia DPOR found that there was no evidence to support Mrs. Jackson's claims and dismissed her complaints.
This is now the 4th altered review from Mrs. Jackson. She continues to update and change her story simply to make her review look new to garner attention. We have and will continue to service Mrs. Jackson's system. We are happy to send our technicians back to her house if she believes that the system is not working as designed. Our feeling is that she will not have us back since the system works correctly when our technicians are there. Instead, we will be forced to respond to her "new" updated review and false claims every couple of months.
JB
John B.
Bogus and worthles products
I am not sure for other reviews. Fake or reviews from people which don't have any clue what they are reviewing.
Quality eco technologies is company which is selling bogus worthless products for big money. Probiotics system for $ 3,999.00 plus refill for$399.00. Ridiculous! Tri-guard Multi layer insulation 1/4 " thick with R-16 value! Science fiction! etc, etc...People educate yourself before you throw your hard earned money for TOTALLY WORTHLESS products!
Response from Quality Eco TechnologiesSep 5, 2019
John,
I am very perplexed as I’m reading your review of our company, products, services and pricing. As we have searched our database, we noticed that you are not a customer of ours, nor have you had any dealings with us. Also, in looking at your profile, we noticed that this is the only review that you have ever left.
As a company that works across 12 states, we have THOUSANDS of happy customers that we have been able to help since our company started. All of our products have been third-party tested extensively, and we would be more than happy to send you as many tests and case studies as you would like to see. As far as our pricing goes, if you do some quick homework, you will find that we price our products very fairly and often come in more affordable than our competitors. Quite frankly, to publish a negative review about products that you do not have in your home and apparently have not even begun to adequately research is appalling. Why spread fake information and slander a great company that does everything possible to assist our many customers with the best customer service possible?
I would like to give you the benefit of the doubt, and assume that you have simply been misinformed about the information that you have shared above. If you would like to see actual, REAL information about what it is that we do, we would love the opportunity to have you stop by one of our offices at your convenience to meet with a customer representative. If you would prefer that we send you information, please send us an email with your contact information at [email protected]
