Nicole V.
THE WORST CUSTOMER SERVICE
If I could give this company negative stars for customer service, I absolutely would. As a title company, we rely heavily on our software providers and expect a basic level of communication, accountability, and accurate billing. Unfortunately, our experience with this company has been nothing short of unacceptable. Their billing department has been one of the most frustrating departments I have ever dealt with. We have gone DAYS without receiving responses regarding serious billing concerns. Our assigned account manager has been equally unhelpful, with little to no communication or assistance in resolving these issues. Even more concerning, we have experienced situations where we were charged for services and then subsequently told those charges had not been paid. We have also encountered duplicate and even multiple charges that required us to spend our own time investigating and trying to correct. When a company is entrusted with billing its customers accurately, there should be accountability when discrepancies arise—not silence. The complete lack of responsiveness, combined with the ongoing billing issues, has made this an absolutely horrific experience. For a system that title companies depend on to conduct business, this level of customer service and billing management is completely unacceptable. I strongly recommend that any title company considering this platform carefully evaluate the customer support and billing practices before making a commitment.