stephane
problem solved The same day !
The same day , i have submitted the problem and problem solved !! very good .

Solution Provider for Industrial Assembly & Production
Q Source, Inc. (qsource.com) has 236 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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stephane
The same day , i have submitted the problem and problem solved !! very good .
Mai B.
The first sales person I contacted was not attentive to what I was trying to get across to him. After couple weeks, I talked to someone else and this guy was much better. The products took much longer than expected which I’m not sure who’s fault that is, manufacturer or the distributor.
Response from Q Source, Inc.Nov 19, 2019
Hello Mai, I am sorry to hear about your experience you may have had with us. A customer service manager has reached out to you to discuss your experience and has not heard back yet. Please at your earliest convenience contact us back to discuss this topic. We strive to provide the best customer service and take experiences like this very seriously. We hope to serve you in the future and will await your call/email back. Have a great day 😊
ANNE
Several days before product was shipped. However, you asked twice for a review before product was received. Don’t mind waiting but to be harasses for a review is a bit frustrating.
Response from Q Source, Inc.Oct 24, 2019
Hello Anne, Thank you for your feedback it’s greatly appreciated 😊. We apologize for the inconvenience you have experienced with the shipping delay with your order and we are actively looking into what had caused this longer than normal shipping. We are also looking into when our reviews are sent and the reminder notification to ensure that you will not experience that again. We greatly appreciate your business and your feedback and hope to serve you again. Have a great day!
Gary R.
The only problem was that I had to speak to three individuals before the purchase could be completed. That's a problem for the customer, and indicates some failure in your ordering process, especially since the item I required was rapidly located and order taken.
Response from Q Source, Inc.Oct 21, 2019
Good Morning Gary, I apologize for the inconvenience you experienced and greatly appreciate your feedback. Steps have been taken to ensure that this does not happen again, and we hope to better serve you in the future. Thank you again for bringing this to our attention and look forward to working with you.
Kyle D.
Great customer service! Very attentive and quick to contact in case of discrepancies. Very easy to work with and understanding.
Response from Q Source, Inc.Sep 13, 2019
Thank you Kyle! We strive to provide our best customer service and glad you had that experience with Christian 😊. Your kind words and feedback are greatly appreciated and helps us to better serve you. We look forward to working with you in the future.
Jeffrey C.
Everything was great. Satisfied Customer. Would order from this company again.
Response from Q Source, Inc.Aug 30, 2019
Thank you, Jeffrey, for your kind words and feedback it’s greatly appreciated 😊. We strive to provide the best customer service and experience to our customers, and it makes us happy to hear you experienced it. We look forward to working with you in the future.
Vita
Great product!
Response from Q Source, Inc.Aug 1, 2019
Thank you Vita for your feedback 😊 it’s greatly appreciated and helps us better serve you. We are glad to hear your product was great and we look forward to working with you in the future.
Shannon
Shipping took a bit longer than I expected, but the customer service rep was very friendly and helpful, and the product is very good.
Response from Q Source, Inc.Jul 29, 2019
Thank you Shannon for your feedback, it’s greatly appreciated. We will be looking into what caused the shipping to take longer than expected but we do strive to provide the best customer service we can with years of experience in this industry. If there is anything else in the future that we may be able to assist you with just let us know and we look forward to assisting, you in the future 😊.