Bruce B.
Main office: Virginia Beach, Satellite office in NC
My company has a main office in Virginia and a satellite assembly office in NC. When I ordered the JBC soldering tips online, they let me enter both a ship-to address and a billing address, and these could be different. But after I placed my order, I received an email indication that the billing and ship-to addresses had to be the same. This was a major inconvenience in that I had to have the items shipped to the billing address, then I had to have them shipped again to NC - I had to pay for shipping twice! I can understand the reasons due to fraud, but then do not ask for different shipping and billing addresses when ordering. Second, I had to chase down the status of my order, there was no indication if it had been shipped or not, after 2 weeks I still had no feedback until I asked for it. Most companies alert the customer if there will be a delay in order processing, not just say nothing at all (certainly had no problem letting me know about the ship-to address, but didnt give an order status).
Response from Q Source, Inc.Jan 19, 2022
Bruce, Thank you so much for taking the time to review your experience with Q Source. We are sincerely sorry that your experience was a negative one. We strive to improve customer satisfaction with every interaction, and that was not accomplished here. Your order was should have been handled better and we are sorry. As with most things you never get a second chance to make a first impression, but hopefully you'll give us a chance to forge a better relationship. Be well