Jen
SCAM! Do not order from this company! Ordered Bike about 1 Month Ago, Have Not Received.
After multiple delays in the shipping of my son’s Christmas present, and the ETA consistently getting pushed back, I requested to cancel my order and get a refund. They partially refunded me the $15.89 protection fee! Where is the rest of my $800+ refund. I have received no response when reaching out. If I could give zero stars I would. Purchased the bike as a Christmas gift for my son in October! The bike was supposed to ship on or around 11/12. By 11/19, I had received zero communication from the company that my order had shipped. I sent an email, no response. I called, spoke with a nice customer service rep who told me she had reached out to see what was going on and that I should receive an email or a call within 24 hours with an update. No update ever came. I called again and was told by the same rep that my bike was now scheduled to ship on 11/24 and that I would receive an email on that date with tracking info. It is now 11pm on 11/24 and still no email indicating that our almost $900 purchase has shipped. These bikes are EXPENSIVE, there should be more care taken with your customers. I will be calling tomorrow and every day after until I get an update, my order shipped or a refund.
Response from QlifebikeDec 8, 2025
Hello! First, we sincerely apologize for the frustration, disappointment, and stress this shopping experience has caused you—especially during the holiday season when you were counting on this bicycle as a Christmas gift for your son. We fully understand your frustration at waiting for bulk goods to arrive, encountering shipping delays, and having no information about your order or refund status. We take full responsibility for failing to meet your expectations. We hereby confirm your order has been fully refunded. As previously communicated via email, most refunds require 3-7 business days to process due to standard bank processing times. Additionally, we wish to clarify that we have responded promptly to every email you sent and are pleased to have resolved your refund request satisfactorily. We recognize that shipping delays and lack of real-time updates are unacceptable, and we are actively working internally to improve our order tracking system and communication processes to prevent such occurrences in the future. Thank you for your patience and understanding. We are committed to handling this matter appropriately and hope to earn your trust again in the future. Thank you.