Puzzle WarehouseReviews of puzzlewarehouse.com

I purchased a puzzle from this company. Three weeks later I and a group of people assembled the puzzle. Upon completion we found a piece of the puzzle was missing. We looked everywhere and could not find it. The next business day I called Puzzle Warehouse. They would NOT resolve this issue. They said I needed to supply a photo of the puzzle with the missing piece showing, otherwise they would do nothing to resolve the issue. We did NOT take a picture. They tell me that the puzzle manufacturer (nor will they) do anything without the picture. So I am out the money I paid for the puzzle and now have to buy it again elsewhere. I will NEVER buy another puzzle from them.

I ordered from Puzzle Warehouse with overnight shipping. Unfortunately, the item did not arrive on time. However, FEDEX is willing to refund the shipping costs under its Money Back Guarantee, if only Puzzle Warehouse was willing to help process the claim and pass the refund on to me. However, they made it clear that they had no interest in helping out, even though it wouldn't cost them any money to do so. It's not what I would call Customer Service.

I ordered 3 puzzles as birthday gifts. They arrived poorly packaged and damaged. The company is a nightmare to deal with trying to get a resolution. I would avoid them unless you like paying full price for damaged items.