Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Melanie W.
Ana was amazing I received 9 puzzles and one came in a broken case She responded very quickly to my email and is replacement was shipped out immediately. I wish all of the companies I do business with had employees this great !!!
Response from puzzlesup.comApr 12, 2025
Hey Melanie! Thank you so much for the kind words! We're so happy to hear everything was quickly sorted out and truly appreciate your support. 😊
William P.
I received my order today. It was undamaged and was just what I ordered. Very nice. Good job.
Response from puzzlesup.comApr 10, 2025
Hey William! We’re so happy to hear everything arrived just right—thank you for the kind words and for choosing us! 😊
Kristin Tammen S.
Anna was very responsive when I asked a question, she got back to me right away, even on a Sunday evening. The puzzles are very good quality, I'll buy from them again.
Response from puzzlesup.comApr 6, 2025
Hey Kristin! Thanks so much for your kind words! 😊 We're so glad you loved the puzzles and had a great experience—can’t wait to have you back again! 🧩✨
Rhea
These are the most colorful and fun little “keepsake” puzzles ever. The detail on the pictures is amazing and I know my little ones are going to LOVE each getting one to keep!
Response from puzzlesup.comMar 26, 2025
Hey Rhea! That sounds like such a fun gift! 😊 We're so happy you love the colors and details, and we hope your little ones have the best time with their puzzles. Thank you for sharing! 💖
Karen A.
So nice to deal with a company that stands behind their product ( and delivering issues) Nice puzzles! Small one was surprisingly small pieces but fun to do!
Response from puzzlesup.comMar 24, 2025
Hey Karen! We're so glad you had a great experience and enjoyed the puzzles! 😊 Thank you for your kind words and for choosing us—happy puzzling! 🧩✨
Sherri D.
Okay, I ordered too many puzzles, I asked to return them, unopened, and get my money refunded. They now have said I could return them and get a small refund.
Response from puzzlesup.comMar 22, 2025
Hi Sherri, We appreciate you reaching out and are sorry to hear that you were disappointed with our return policy. We always strive to provide clear guidelines while ensuring the best experience for our customers. We understand that mistakes happen, and we’d love the opportunity to see how we can help. Please reach out to our customer service team at [email protected], and we will do our best to assist you.
Sandie
I contacted the company and Anna replied immediately regarding the broken box that my puzzle arrived in. She could not have been more helpful and it is much appreciated. Sandie
Response from puzzlesup.comMar 19, 2025
Hey Sandie! We're so happy Anna could assist you, Sandie! Thank you for your kind words—we truly appreciate it! 😊
Joyce P.
My order was never delivered but the staff was very quick to find and fix the problem. A new order was sent out and received. I did the first puzzle right away. I’m so happy to have ordered the puzzles.
Response from puzzlesup.comMar 18, 2025
Hey Joyce! We're so happy everything worked out and that you're already enjoying your puzzles! Thank you for your patience and for choosing us—we truly appreciate it! 😊
