puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Edith A.
Feb 19, 2025
Didn’t get my order and no response when I tried to get an idea of when it will be delivered.
My order was January 31 and February 1 and I still have not received it and it is February 19. I’ve sent numerous messages asking when it should be expected. I just need an answer. Nobody will send me an answer.. I’ve sent emails and messages and tried to call which that was useless because nobody would pick up.
Response from puzzlesup.comFeb 20, 2025
Hi Edith, I'm so sorry to hear about your experience, and I completely understand how frustrating this must be. Waiting this long for an order with no clear update is not the experience we want for our customers, and I truly appreciate your patience. Our team is here to help, and we want to get this resolved for you as soon as possible. Please reach out to us at [email protected] with your order details, and we’ll prioritize looking into this right away. If you’ve already emailed us, I sincerely apologize for any delay in our response—we’re working hard to assist everyone as quickly as possible. We truly appreciate your support, and we’ll do everything we can to make this right. Looking forward to assisting you!
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Susan L.
Feb 19, 2025
I haven't received them yet
I haven't received them yet. Can you please check I don't have my order number My Grandson keeps asking where they are Thank you
Response from puzzlesup.comFeb 20, 2025
Hi Susan, Thank you for reaching out, and I’m so sorry that your order hasn’t arrived yet. We completely understand how frustrating this must be, especially with your grandson eagerly waiting for it. We’d love to help resolve this as quickly as possible. Since you don’t have your order number, could you please reach out to our excellent customer service team at [email protected] with your full name and any details you remember from your order? We’ll do our best to track it down and find a solution for you right away.
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Vickie
Feb 19, 2025
No Customer Service
I ordered a puzzle from them a month ago and still have not received it. I received a tracking number, but there have been no updates to the tracking for almost two weeks. I received an email from them a week ago that said "Congratulations - your package was delivered" but nothing has been delivered. All of their emails/ads say 24/7 customer service, but there is no number to call. All you can do is send them an email. They state that they will respond to emails within 12 to 24 hours, but it's been 4 days since I sent them an email and no response. It may or may not be a scam, but it is definitely the worse customer service I have ever seen. I just filed a dispute with my credit card company today. Update after receiving below reply from Company - I HAVE reached out to your support email - TWICE!!!! Once 5 days ago and again 2 days ago, but other than an automated response saying someone would get back to me withing 12 to 24 hours I've heard NOTHING! How is this 24/7 service? With all due respect I believe the below response is automatic.
Response from puzzlesup.comFeb 20, 2025
Hi Vickie, We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we truly appreciate you bringing this to our attention. Our team is committed to resolving this for you as quickly as possible. Please reach out to us at [email protected], and we’ll investigate your order, clarify the tracking details, and find the best solution for you. We appreciate your patience and the opportunity to make things right.
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Janet D.
Feb 19, 2025
I didn’t get my puzzle
I didn’t get my puzzle. It said Feb 11-13. I haven’t got it yet. I emailed them back. I got a response. But I haven’t gotten a response for the other emails. You guys need to tracking.
Response from puzzlesup.comFeb 20, 2025
Hi Janet, We're very sorry to hear that your puzzle hasn’t arrived yet and that you haven’t received a follow-up response. We understand how frustrating this must be, and we truly appreciate your patience. Our customer service team is here to help, and we want to make this right for you. Please reach out to us at [email protected], and we’ll be happy to investigate the issue and provide an update on your order. Thank you for bringing this to our attention—we value your support and look forward to resolving this for you.
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Shameema S.
Feb 18, 2025
At this point
At this point, I’ve yet to receive the puzzle. It was purchased on 1/25/25. As of 2/16/25 they are saying that it has been delivered and it was signed for. I have sent 2 emails about it. No response. On 2/20/25, I received the Puzzle. The frustration is still there. They did not reach out with an answer or reassurance.
Response from puzzlesup.comFeb 19, 2025
Hi Shameema, Thank you for bringing this to our attention. We sincerely apologize for the frustration this has caused you. We understand how important it is for your order to arrive as expected, and we want to make this right. Our customer service team is here to assist you, and we kindly ask you to reach out to us at [email protected] so we can investigate this further and find the best resolution for you. We truly appreciate your patience and look forward to resolving this with you.
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Tina H.
Feb 18, 2025
Save your money & especially your time because they don’t even send them to you!
I can’t give an actual review on the puzzles because it’s been well over 2 weeks since I ordered them and they haven’t bothered to ship them! I bought them for my dad bc he has dementia and his doctor said jigsaw puzzles would be great for him. Looks like I’m gonna have to give up on ever getting mine. How are they allowed to stay on here if all they do is lie & scheme?
Response from puzzlesup.comFeb 18, 2025
Hi Tina, We're very sorry to hear about your experience and completely understand your frustration. Our goal is to provide quality products and reliable service, and we truly regret any delay in getting your order to you. We’d love the opportunity to make this right—please reach out to our customer service team at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we sincerely appreciate your patience.
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Barbara B.
Feb 16, 2025
I am so disgusted with this company
I am so disgusted with this company. Not only have I not received my order, the company said they would send another. I have yet to hear from them again. I have asked for a refund of my 73.00 dollars and again no response. I have sent this information to the BBB because I feel they are fraudulent. My original order was done the beginning of January
Response from puzzlesup.comFeb 17, 2025
Hi Barbara, We sincerely apologize for the frustration you've experienced with your order. This is certainly not the experience we aim to provide, and we understand your concerns. We are committed to resolving this matter as quickly as possible. Please reach out to our customer service team at [email protected] so we can investigate the issue further and ensure a prompt resolution, whether through a replacement or a refund. Thank you for your understanding, and we hope to have the opportunity to resolve this for you.
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mom H.
Feb 15, 2025
I haven't received my items yet
I haven't received my items yet. Once I receive them my rating will change. I really can't wait to see them.
Response from puzzlesup.comFeb 16, 2025
Hi Ms Hudson, Thank you for your patience and for sharing your excitement about your order—we truly appreciate it! We’re sorry for any delay, and we’d love to check on your shipment to ensure it gets to you as soon as possible. Please reach out to our team at [email protected], and we’ll be happy to provide you with an update and any assistance you may need. We can’t wait for you to receive your items, and we’re sure you’ll love them!
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