puzzlesup.comReviews of puzzlesup.com

I can’t review the product since it still hasn’t arrived (Feb 24, 2025) on an order from Dec 31, 2024. Multiple emails back and forth with Anna from your ???Support Department have failed to resolve the issue. I want a refund, nothing else! I no longer want the puzzles and will never recommend your company to anyone. Please advise. Addendum: Now I’ve gotten a stock reply via TrustPilot, the same as I see in a number of other negative reviews below. The suggestion to reach out to Ann in your “Support Dept" is ludicrous. I’ve done that multiple times receiving similar responses from Anna with the same message each time. It’s a message consistent with your reply below. What’s the point of reaching out again?

I haven’t received the puzzles I received them today, so now I’m happy. I just wish I would have known it would take 2 1/2 weeks for delivery so I wouldn’t worry if they were coming or not. I’m also very satisfied with their packaging!

Same automated response for ever from “Anna Brown”: Just a quick note to let you know we have received your message and a member of our team will respond to you within 12-24 hours, but please allow a total of one business day as response times may fluctuate due to an influx in support tickets. Sending multiple messages could delay response time (and put you at the back of the ticket-queue) — we advise opening one support ticket for the quickest resolution time 😀 Won’t send puzzles, won’t give refund, and you can’t do anything about it!!!

I'm sure I've been scammed. I ordered $55 of merchandise from puzzlesup.com on 1/20/25, and on 1/27/25 I waas notifed that my order had shipped but with no tracking information. On 2/10/25 I recieved an email that my order had arrived, which it hadn't and when I still didnt' have it by 2/12/26 I emailed the company and I got a response on 2/13/25 Anna Brown telling me that it had been shipped and included a tracking number. This was not like any tracking information I have seen before. It was 13 lnes long and my package arrived and left LAX 3 different times and as of 2/18/25 nothing else has happened. I think I've learned my lesson not to order anything I see on Facebook.

I would love to leave a review, but I never received the two puzzles that I ordered and paid for.

I’m upset because you sent my puzzles to an address that I haven’t lived in for months . I know I didn’t give you that address. I probably won’t see them again.

Where are my puzzles? Ordered on 1/12/2025…..I received an email congratulating me for getting my order that has never arrived. The only tracking number I received says it is not a valid tracking number. Anna Brown emailed me once 4 days ago and nothing since. Very disappointed and if I don’t get the puzzles than I want my money back.

The puzzle never arrived despite assurances that it was on its way. And they refuse to refund. This is a scam. I'd give it zero stars but that doesn't seem to be an option. I ordered the puzzle on January 3, On February 6 “Anna” assured me via email that they had resolved their delivery issues and a new order was on its way. Well it’s Feb 23, the birthday for which it was purchased has gone. I want a refund. When I bought from you we made a deal - I send you money and you send me a puzzle. You have failed to hold up your end of the bargain. Just send me a refund. You took the money quickly enough - now send the money back NOW. Without a refund I can only say again THIS IS A SCAM. DO NOT DO BUSINESS WITH THE COMPNAY