puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Lynn F.
Mar 4, 2025
False Advertising
First of all they advertised they were going out of business. They are not. This was a scam. Secondly, I received an email from them on February 18 stating that the puzzle I ordered had arrived. I have a locking mailbox and cameras all over my property. No puzzle ever arrived! I called the company and somebody said my puzzle was in the mail. They gave me a new tracking number. I just tracked it again today and I see that although the tracking number was created on February 19, they are still waiting for the item to arrive for shipping. Today is March 3, I purchased this puzzle, and paid a lot of money for shipping, on January 27. not having a good feeling about this…
Response from puzzlesup.comMar 4, 2025
Hi Lynn, We’re truly sorry for the frustration and confusion surrounding your order. We can assure you that we are not going out of business, and we sincerely regret any misunderstanding caused. Regarding your shipment, we completely understand how disappointing this experience has been, and we’re actively looking into the delay. Please reach out to our customer service team at [email protected], and we’ll do everything we can to make this right—whether that means reshipping your order or providing a resolution that works best for you. We appreciate your patience and hope to restore your confidence in us.
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Nancy P.
Mar 3, 2025
Puzzles up are Scammers
It’s been six weeks and many emails to puzzles up. USPS is showing a label was created but my package was not received. They keep insisting it shipped and would arrive soon. They advertise that you can expect a delivery date between 7-10 days. All of the messages to me are automated. They keep saying it’s been shipped. Perhaps it has shipped from China. With that being said, it also means that it’s not been shipped by USPS. It won’t arrive in time for the birthday gift. I think I’ll go to my bank and contest the charges. This is not an ethical company. They just keep lying to me. I don’t care how nice the puzzles may be. This company is a scam operation. I wouldn’t recommend this company to anyone.
Response from puzzlesup.comMar 3, 2025
Hi Nancy, We’re very sorry to hear about your experience and truly understand how frustrating this must be, especially when expecting a gift to arrive on time. Please know that we take concerns like this seriously and never intend to mislead our customers. While shipping delays can sometimes occur due to carrier issues, we want to make things right for you. Our customer service team is here to help, and we’d love the opportunity to resolve this for you as quickly as possible. Please reach out to us at [email protected], and we will do everything we can to assist you. We appreciate your feedback and hope to make this right for you.
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Sandra
Mar 1, 2025
I placed an order on 1/19/25
I placed an order on 1/19/25, #211956, and it was delivered to Fayetteville LA on 2/05/25, delivery address was for Mt. Juliet Tennessee. I contacted PuzzlesUp, the representative said they would replace my shipment…. I still do not have my shipment nor a refund of $141.83.
Response from puzzlesup.comMar 2, 2025
Hi Sandra, We sincerely apologize for the delivery issue and the delay in resolving it. This is certainly not the experience we want for our customers. Please reach out to our customer service team at [email protected] with your order details, and we will make this right as quickly as possible. Your patience and understanding mean a lot to us, and we appreciate the opportunity to assist you.
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Susan
Feb 28, 2025
STILL WAITING
I am still waiting. Was this some kind of scam or what?PLEASE LET ME KNOW WHEN THEY WILL GET HERE.
Response from puzzlesup.comMar 1, 2025
Hi Susan, We’re very sorry for the delay and completely understand your frustration. Rest assured, this is not a scam—we truly value our customers and want to make this right for you. Please reach out to our customer service team at [email protected], and we’ll be happy to provide an update on your order and assist you in any way we can. Thank you for your patience—we appreciate the opportunity to make things right!
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Alicia H.
Feb 28, 2025
I ordered 4 puzzles from you on…
I ordered 4 puzzles from you on 2/11/25, to the tune of over $75 and still haven’t received it. I’m about to cancel my payment through my bank if I don’t at least get a response.
Response from puzzlesup.comMar 1, 2025
Hi Alicia, We sincerely apologize for the delay in receiving your order and for any frustration this has caused. We understand how important it is to receive your puzzles in a timely manner, and we’d love the opportunity to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we’ll be happy to check on your order status and find a solution. We truly appreciate your patience and look forward to assisting you!
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Keith A.
Feb 26, 2025
The puzzle pieces do not fit.
The puzzle came next day from Amazon. It is a beautiful puzzle. Price not bad. The major problem with my puzzle is that NONE of the puzzle pieces fit. They will not go into any of the wooden frame. I purchased the Maine Cat-3, 5x7. I love puzzles and was planning on doing it with my granddaughter. Now we can't.
Response from puzzlesup.comFeb 27, 2025
Hi Keith, We're very sorry to hear that your puzzle pieces aren’t fitting properly. That’s definitely not the experience we want for our customers. Please reach out to our customer service team at [email protected], and we’d be happy to assist you in finding a solution.
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Sandra
Feb 26, 2025
I’m still waiting for the puzzles it’s…
I’m still waiting for the puzzles it’s been about a month that I ordered and I’m still waiting I am not pleased with the company thank goodness I didn’t ordered more from this company
Response from puzzlesup.comFeb 27, 2025
Hi Sandra, We're sorry to hear that your order hasn't arrived yet, and we completely understand your frustration. This is not the experience we want for our customers. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you in resolving this as quickly as possible.
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charlotte A.
Feb 26, 2025
SCAM-AI BOTs take your money…
Well here I am again almost two months later and no puzzles or refund. Anna is an AI bot not a real person. This is a SCAM!!!! DO NOT TRUST the Good Reviews!!!!!
Response from puzzlesup.comFeb 27, 2025
Hi Charlotte, We’re very sorry to hear about your experience and completely understand your frustration. Please rest assured that Anna is a real member of our customer service team, and we are committed to resolving this for you. We’d love the opportunity to make things right—please reach out to us at [email protected], and we will do everything we can to assist you with your order or refund. Your satisfaction is important to us, and we truly appreciate your patience.
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