puzzlesup.comReviews of puzzlesup.com

Order placed for several puzzles on 3/23 Product. Not yet received Did re rice notice should arrive 4/13-15 Excessive amount of time to wait for an item I’m concerned it won’t show

I gave her one star review to puzzle up because they did not ship as promised and did not agree to refund. Still have not received the shipment. The responded that they would have someone help resolve this issue. Their response was to try and blackmail me into a five star view. Read their response and then my original review below. Hello, We received your 1 star review from Trustpilot and we want to ensure that you're happy with your experience with us. We will refund your order once you update your review to 5 stars. Once done, please send us a screenshot of your updated review then we will initiate the refund. Thank you and looking forward to hearing from you. My complaint: Ordered puzzles with a 4 to 7 day delivery. They just confirmed that the puzzles are from overseas and will not get here in time for our trip abroad. Order was placed on March 18. It is now March 31. They have confirmed that the puzzles are not even on US soil yet. Seems that they are being sourced out of China. Despite many attempts to work with them they have refused to cancel the shipment or refund the payment. I’ve responded to PuzzleUp with regards to their response as follows: Stated I placed the order on March 19. I started getting concerned when I hadn’t received anything and until March 29 I sent an email to your support. I was contacted by Anna Brown and I explained the urgency of getting it before 4/2 as I was leaving for the UK and these puzzles were supposed to be gifts for family members.From the 29th onwards there were a number of email sent backwards and forwards with the final one on March 31 saying unfortunately, we can no longer cancel or stop the shipment of your package since it’s been shipped out from our warehouse. Hoping you for your kind understanding. No discussion on a refund from Anna. I don’t see how you’re able to make this right but I would be interested in your response. Kind Regards, I got their automated response that I first received on March 29 from Anna Brown, which basically said someone will get back to you. Then I got the message trying to buy the five star review as noted above.

It took three months for my puzzle to arrive. I contacted the company several times and they even had the nerve to email me that my puzzle had been delivered. It had not. Don’t order from them. They keep telling me they want to make it right. I contacted them several times to ask for just that. All I got was an email that said my order had been delivered when it hadn’t. Very poor service.

Ordered a puzzle in January. After about 5 weeks of hearing nothing (my card was charged almost immediately) I emailed them. Reply said the puzzle was on the way. Got a few tracking notifications, but their tracking number was not legit with USPS. Finally got info that the package had insufficient postage and would not be delivered. I asked for a refund, and after 2-3 weeks I got one. Not a good experience.

PuzzlesUP was extremelly disappointing. The company took much longer than promise to ship the puzzles. over two weeks as supposed to 4 to 6 bussiness days. I received them a couple of days ago, while the puzzles are cute and the pieces seem to be sturdy, the puzzle itself does not hold together, it keeps moving, so when you place a piece others come out. This feature makes this puzzles very hard and frustrating to complete. All other puzzles than I have made for many years hold together, once you put a piece on it stays. I would NOT RECOMMEND these puzzles to anyone.

Terrible service from a site that uses false claims (lies) of going out of business to justify no returns on shoddy products. [edit] I had already reached out to their support; hence, my original claim that the service was terrible. First it was issues with shipping and billin;g; after getting the puzzles, the experience continues. Aside from being much smaller than advertised, the pieces are made of super cheap material; some of the pieces literally fell apart while being held.

I ordered a turtle puzzle and had ordered a "small" one. The pieces are miniscule and were very hard to even pick up. How could they even sell something like this? I was not satisfied and since they say "100% Satisfaction" I wrote and told them I wasn't. We went back and forth several times, they did not want to give me a refund. They kept offering me 20% off another one. They continued to be argumentative and avoided giving me a refund. After MANY emails I finally got an answer for me to send pictures of the puzzle. I did that and more emails, finally they said to send them the puzzle and they would review it and let me know if I would get a refund. This was a $2.99 item and almost $10 in shipping! I find this company to be very unreliable and uncooperative in every way. Very hard to deal with. You'd think with such a small amount they would gladly refund my money, but they just kept on evading the issue. I'm sure the puzzles are beautiful but it's just not worth the aggravation! Very bad company and company policies!!!!!

Ordered 2 puzzles on1/14/25. It is now 3/4/25 & still no puzzles!!! I had previously reached out to their support site with no results.