Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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John W.
I finally received my puzzles which I ordered in October. Thank you for following through on the order.
Response from puzzlesup.comMar 5, 2025
Hey John! We're so happy to hear your puzzles finally arrived! Thank you for your patience and for sharing your experience with us. 😊
pearl
it was so engaging..first time I finished a puzzle like this
Response from puzzlesup.comMar 4, 2025
Hey Pearl! That’s amazing! 😊 We’re so happy you enjoyed the puzzle—here’s to many more fun and engaging challenges ahead! 🧩✨
Carolyn G.
Clever puzzles with plenty of choices. Excellent communication when shipment took an unusually long time. I thought I had been scammed, however, the puzzles did arrive. I appreciated follow-up message from Anna.
Response from puzzlesup.comMar 3, 2025
Hey Carolyn! We're so glad you’re enjoying the puzzles and appreciate your patience with the shipping delay! It means a lot that you gave us the chance to make things right—happy puzzling!
Melanie Masters C.
I finally received my puzzles. I guess they got lost in the mail . They are beautiful & fun to work with. Thank you, Melanie Toby Trail Mt Juliet TN. Oohthose mxxxxxs @yahoo.com (251) xxx-5067
Response from puzzlesup.comFeb 28, 2025
Hey Melanie! We're so happy your puzzles made it to you, Melanie! Enjoy putting them together, and thank you for your kind words. 😊
Kristin S.
I like their puzzles. Very pretty. I received the butterfly heart as a gift. Fun to work and pretty result. I ordered the backing kit. And another puzzle. I didn't like that my December order was lost and it took until February 27th to receive my order. I did like that I got prompt emails when I communicated at each step. The backing kit is adequate and helps to keep puzzle together to hang or get framed. Thank you Anna and Puzzlesup for insuring I received my purchase.
Response from puzzlesup.comFeb 28, 2025
Hi Kristin, We're so glad you’re enjoying your puzzles and that our team could assist you along the way! Thank you for your patience and for sharing your experience with us.
Mary
Firstly, I love your puzzles. I have purchased many. However, too often the plastic boxes arrive broken. A little extra packaging would help. I wish I could filter the puzzles by size, not only by picture. I like to do the A2 and A3 puzzles the most, but it is very time consuming to go through all the puzzles. Another way to filter would be by price. I would be willing to purchase some extra boxes to replace the ones that came in broken. Possible?
Response from puzzlesup.comFeb 27, 2025
Hey Mary, Thank you for your kind words and for being such a loyal puzzle fan! We truly appreciate your feedback and will share your suggestions with our team to improve both packaging and the shopping experience.
Betty
Took a while to get here, but be patient, worth the wait. Really good customer support though if you need it!
Response from puzzlesup.comFeb 24, 2025
Hey Betty! We're so happy you found the puzzles worth the wait! Thank you for your patience and for your kind words about our customer support.
Carol
They make really beautiful puzzles, and their "going out of business" pricing is great! They have been having some problems in shipping and tracking shipments, but it's well worth the wait!!!
Response from puzzlesup.comFeb 22, 2025
Hey Carol! Thank you so much for your support! 😊 We’re glad you love the puzzles and truly appreciate your patience—it means a lot to us! 🧩✨
