puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comDec 31, 2024

Hi Dale. Thank you for your feedback, and we’re glad to hear that the puzzles arrived in great condition and matched the description! We sincerely apologize for the confusion regarding the pricing and billing of your order. We understand how frustrating it can be to see unexpected charges, and we want to assure you that we take this matter very seriously. It seems there may have been an issue with the processing or billing system, which led to the discrepancy. We will look into the details of your order and make sure everything is resolved promptly. To help us address this issue, please contact our customer service team at [email protected] with your order details. We’re here to assist you and will work to resolve this as quickly as possible. We truly appreciate your understanding and patience, and we are committed to ensuring that your experience with us meets the highest standards.

Response from puzzlesup.comNov 1, 2024

Hey RL! Thank you for sharing your feedback with us. We’re truly sorry to hear that the puzzle’s size and assembly were not as you had hoped, as well as the disappointment with the return process. Your experience is very important to us, and we’d love the chance to make it right. Please reach out to our customer service team at [email protected], and we’ll be more than happy to help resolve this for you, including discussing options for a more suitable puzzle size if desired.

Response from puzzlesup.comOct 22, 2024

Hi Nathan, Thank you for sharing your feedback, and we sincerely apologize for the delay with your order. We understand how frustrating it must be to wait longer than expected, especially with the tracking updates not being as clear as they should. While we strive to meet our shipping estimates, occasional delays can occur during transit. We truly value your patience and would love to assist you further to resolve this. Please reach out to our customer service team at [email protected], and we will work to provide you with more accurate tracking information or discuss any necessary replacements. Thank you for bringing this to our attention, and we hope to make things right for you!

Response from puzzlesup.comSep 3, 2024

Hi, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,

Response from puzzlesup.comJun 14, 2024

Hallo Birte! Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen entstanden sind. Ihre Zufriedenheit hat für uns Priorität, und wir bemühen uns, dieses Problem umgehend zu lösen. Bitte wenden Sie sich mit detaillierten Informationen zu Ihrem Anliegen an unser engagiertes Support-Team unter [email protected]. Wir versichern Ihnen, dass wir die Angelegenheit gründlich untersuchen und uns um eine zufriedenstellende Lösung bemühen werden. Wir schätzen Ihr Feedback und freuen uns, wenn Sie uns die Gelegenheit geben, die Dinge richtig zu stellen. Wir danken Ihnen für Ihr Verständnis und Ihre Geduld. Mit freundlichen Grüßen,