puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

Directions Website

puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Art & Handicraft, Delaware

Directions Write a review

puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

James P.
Nov 9, 2025
Still waiting……………
I ordered 4 puzzles for my Granddaughters Christmas present and have been waiting about a month with no word from Puzzle Up. The Shop app has shown preparing to ship since the first day I ordered. I emailed them asking about my delivery and never received an answer of any kind. I guess I’ve been scammed,don’t let it happen to you!
Response from puzzlesup.comNov 10, 2025
Hi James, we’re so sorry to read this and we completely understand how upsetting it must feel to be waiting this long, especially for a Christmas gift. This is absolutely not the experience we want for any customer. We do hope you’ll give us the chance to make this right for you — our support team is ready to help and can quickly look into your order details so we can get this resolved as soon as possible. Please reach out to us at [email protected] with your order number, and we will personally take care of this for you right away. Thank you for bringing this to our attention — we truly want to make sure you receive your puzzles in time and have a great experience with us.
Report
Edward
Nov 4, 2025
Rip.Off
Company sends out email saying you received package even though you haven't. It's a ploy to keep from actually sending something out.
Response from puzzlesup.comNov 4, 2025
Hi Edward, thank you for sharing your feedback. We’re very sorry for the confusion and concern this experience caused — that’s never our intention. We want every customer to receive the puzzles they order, and we’d love to look into this right away for you. Please reach out to us at [email protected] so our team can personally check your order details and help make this right. 💛
Report
Cathleen C.
Oct 28, 2025
Dismal Customer Service
Dismal Customer Service I ordered a small round puzzle and a frame for it a few weeks before Christmas of 2024. I didn’t expect it by Christmas but mid January ‘25 I emailed but with no response. Emailed again, no response. I couldn’t track it because I lost the tracking #. Third email was answered with something like, “We don’t ever want our customers to be disappointed”. They should read the reviews: Disappointment IS their Company Policy. The puzzle finally came mid March with NO ROUND FRAME. The reason I wanted the frame is that it would have been nearly impossible to find exactly the right size for this puzzle. To be fair, the puzzle itself is good quality with clear, vivid colors. You can buy these puzzles at Amazon from many different merchants.
Response from puzzlesup.comOct 29, 2025
Hi Cathleen, We’re so sorry to hear about your experience — that’s definitely not the level of service we want to provide. We sincerely apologize for the delay and the missing frame with your order. We truly appreciate your honest feedback, as it helps us improve. Please reach out to our customer care team at [email protected] with your order details so we can make this right for you as quickly as possible. Thank you for giving us the chance to turn things around.
Report
David W.
Oct 24, 2025
DON'T trust them!
They promise free shipping and then ship postage due. The are scammers!
Response from puzzlesup.comOct 25, 2025
Hi David, We’re truly sorry to hear about your experience — that’s definitely not the way we want our customers to feel. It sounds like there may have been a mix-up with the shipping process, and we’d really like to make this right for you. Please reach out to our customer service team at [email protected] with your order details so we can look into what happened and find the best way to fix it for you. 💛
Report
Dee B.
Oct 17, 2025
PuzzlesUp IS a scam
PuzzlesUp IS a scam. I purchased from the gifts for last Christmas. They not only NEVER came but they kept pretending my products were on the way until they didn't and just dropped off the face of the Earth. They owe me a bunch of money and on top of that I needed to repurchase all my gifts!!
Response from puzzlesup.comOct 17, 2025
Hi Dee, we’re so sorry to hear about your experience — this definitely isn’t the level of service we want any of our customers to have. We completely understand how disappointing this must have been, especially during the holidays. Please reach out to our support team at [email protected] so we can look into your order and make things right for you as soon as possible.
Report
Debbie K.
Oct 1, 2025
Scam
This company is thriving because it takes your money and never delivers your puzzle. Scam artists! I have reached out to your team over and over and over. And, still, nothing!!! No puzzle, no refund!
Response from puzzlesup.comOct 2, 2025
Hi Debbie, We’re truly sorry to hear about your experience. We always aim to provide excellent service and ensure every order is delivered, so it’s very concerning to read your feedback. This doesn’t reflect the standard we work hard to maintain. Please reach out to our customer care team at [email protected] with your order details so we can look into this right away and make things right for you. We value your trust and would love the opportunity to resolve this as quickly as possible. Warm regards, The PuzzlesUp Team
Report
Te H.
Sep 23, 2025
A Scam
I ordered a puzzle on 8/12, and the ad said the company was in my community and going out of business. When I went to order, it said China, but the item was so cute, I paid for it and ordered it. After 2 weeks, I tried tracking it,EMAIL THEM TO ASK WHAT CITY AND STATE IT WAS IN AS it just kept saying received in the processing center. I finally contacted the shipping company with my order tracking # and they said they did not have it, never had it, and were not sure why the company said that. The company alleged they sent a second one, but gave me the same fraudulent tracking number. In excess OF 15 emails, 7 WEEKS, AND NO PUZZLE. Waiting for a refund, so DO NOT BUY FROM THESE SCAMMERS. I WOULD NOT GIVE IT EVEN 1 STAR, BUT THE SYSTEM DID THAT AUTOMATICALLY.
Response from puzzlesup.comSep 23, 2025
Hi Te, We are truly sorry to hear about your experience and the frustration this has caused. This is not the standard of service we aim to provide, and we take your feedback very seriously. While we understand how disappointing this must be, we would love the chance to make this right for you. Please reach out to our dedicated support team at [email protected] with your order details so we can review this matter closely and ensure it is resolved as quickly as possible. We are committed to providing our customers with reliable service and quality products, and we want to make sure you feel fully supported. Thank you for bringing this to our attention—we appreciate the opportunity to assist you directly. Warm regards, The Puzzles Up Team
Report
Shelley P.
Sep 21, 2025
I ordered a puzzle from them on their…
I ordered a puzzle from them on their “close out” sale a year ago and never received it.
Response from puzzlesup.comSep 21, 2025
Hi Shelley, Thank you for sharing your feedback, and I’m so sorry to hear about your experience. This is certainly not the kind of service we aim to provide, and we’d love the chance to make things right for you. Could you please reach out to our customer service team at [email protected] so we can look into your order and find the best solution for you? We truly value your support and hope to resolve this quickly. Warm regards, The PuzzlesUp Team
Report