puzzlesup.comReviews of puzzlesup.com

I had ordered some puzzles for Christmas gifts and eagerly awaiting delivery. After some weeks, the tracking came to a halt. Unable to contact the handling company I emailed the help desk at Puzzlesup. Anna quickly responded and started an investigation. She has been amazing. Kept in touch and after a couple of days advised that the parcel had been reported as lost in transit. She immediately offered a replacement or refund or to wait in the eventual delivery. No problems at all. At this point I was worried that a replacement would nit arrive in time so opted for refund. As luck would have it, I received an email from the logistics company advising delivery the next day. Anna also got notice. And deliver they did. I do believe it was expedited as a result of Anna's inquiry. I have dealt with similar situations and companies before but Anna and Puzzlesup have been wonderful to deal with. Cannot recommend highly enough. Thankyou and Merry Christmas 🎅

I like to do a puzzle or 2 around the holidays so when I saw these wooden puzzles, I was intrigued. I ordered a few and I’m so glad I did! They are the most beautiful, fun puzzles I’ve ever done. I’m ordering more as gifts to friends and to me for future holidays!

Anna answered my help request quickly, efficiently and thoroughly. She was kind and made the whole experience a painless one! Any time you order from the Internet you worry if something goes wrong, but my experience could not have been more pleasant. Thanks again Anna!

I ordered 8 puzzles but when they arrived, the mailer envelope was torn, 1 puzzle was missing, and 1 puzzle box was cracked and broken. I contacted the company, and they were very helpful and understanding. They are replacing the missing puzzle and sending a replacement box for the damaged puzzle. The customer service is superb, and the puzzles are great fun!

Second time around for me .. the puzzles are beautiful and great for any occasions and Anna services where courteous and prompt as it can be .. Very enjoyable moments Thanks

Very responsive customer service! Quick response, accurate info and helpful.

Excellent customer service. I had a question about delivery of my order, The representative responded immediately and was very friendly and helpful.

I hadn't received my order for over three weeks and the tracking site was not giving me updates. I e-mailed to inquire when my order would be arriving. Anna answered my e-mail immediately. She let me know that she would check the status of my order. The package arrived later that same day I e-mailed Customer Service. Anna's prompt response was appreciated. Liz D