Laura
Haven't received my order
EDIT: I did receive the order shortly after posting this. Puzzles seem like good quality if smaller than I anticipated. Some of the pieces are shaped like animals or plants. I still find it concerning that their email address doesn't work. It's pretty clear they didn't read the review when posting their response, as they told me to email the faulty email address without addressing the issue. I don't like that they have been "going out of business" for years now. It's a dishonest sales tactic to create urgency and a sense of getting a good deal. Overall, I think I'll get them from Etsy next time. Changed my rating from 1 star to 3 since I did get what I purchased. ********* Haven't received my order. The email says it was delivered November 30th, but it's the 3rd and I haven't seen it. There is no tracking information in the email either. Tried to reply to the email but got a mailer daemon (the email address isn't real/doesn't exist). This is the only contact email on their website. The other options for contact are an address in Hong Kong and an international phone number.
Response from puzzlesup.comDec 4, 2024
Hi Laura, Thank you for sharing your concerns. We sincerely apologize for the confusion and frustration caused by the delivery of your order and the email issues you've encountered. Ensuring a smooth and reliable shopping experience is very important to us, and we regret that this has not been your experience. Please rest assured that we take your feedback seriously and are here to assist. We kindly invite you to contact our customer service team at [email protected] so we can investigate the status of your order and ensure it reaches you promptly. If further action is needed, we’ll work with you to find a resolution, whether it’s resending the order or providing a refund. Thank you for your patience and for giving us the opportunity to make things right. Best regards,