puzzlesup.comReviews of puzzlesup.com

Response from puzzlesup.comJan 19, 2026

We’re truly sorry to hear about your experience and understand how upsetting it is to be waiting this long without clear communication. This is not the experience we want for our customers, and we sincerely apologize for the lack of response you’ve encountered. We’d really appreciate the opportunity to look into this properly and help resolve it for you. Please reach out to us directly at [email protected] with your order number, and our team will prioritize reviewing your case and provide you with a clear update or solution as soon as possible. Thank you for sharing your feedback, and we hope to have the chance to make this right for you.

Response from puzzlesup.comJan 7, 2026

Hi Cheryl, We’re very sorry to hear about your experience and understand how frustrating it is to still be waiting for an order placed on December 7, especially after so much time has passed. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused. We would really appreciate the opportunity to look into your order and provide you with a clear update or solution. Please contact our support team at [email protected] with your order number, and our team will review your case as a priority and assist you directly. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.

Response from puzzlesup.comJan 6, 2026

Hi Gina, Thank you for taking the time to share your experience. We’re truly sorry for the long delay and the frustration this caused—waiting this long without clear updates is understandably disappointing, and we regret that your experience did not reflect the level of service we aim to provide. We would really appreciate the opportunity to look into this personally and make sure everything is properly resolved for you, including confirming the status of your refund. Please reach out to our support team directly at [email protected] with your order details, and we’ll ensure this is reviewed and handled with care. Thank you again for bringing this to our attention. We hope to have the chance to turn this experience around for you.

Response from puzzlesup.comDec 31, 2025

Hi Janice, We’re very sorry to read about your experience and understand how frustrating it is to be waiting since December 7th without receiving your order or timely responses. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and concern this has caused. We want to assure you that our reviews come from real customers, and while our brands may operate across different platforms, they are all managed by the same support team. We would really appreciate the opportunity to look into your order #615051 directly and help resolve this for you. Please reach out to us at [email protected] with your order number, and our team will review your case as a priority and get back to you as soon as possible. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.

Response from puzzlesup.comDec 28, 2025

Hi Jim, Thank you for taking the time to share your experience so openly. We’re very sorry for the frustration caused by the delivery delay and the lack of clear tracking updates — especially when you were hoping to receive the puzzles before the holidays. We completely understand how disappointing this feels. While some orders are fulfilled from our international warehouse depending on availability and seasonal demand, we should have communicated this more clearly, and we apologize for the confusion. We would really appreciate the opportunity to review your order and provide you with a clear update on its status. Please reach out to our support team at [email protected] with your order number, and we’ll look into this for you and assist you as quickly as possible. Thank you again for sharing your feedback — we’re here to help and want to make this right for you.

Response from puzzlesup.comDec 25, 2025

We’re very sorry to hear about your experience and understand how disappointing it is to expect a Christmas delivery and then see the date change, especially without clear communication. This is not the experience we want for our customers, and we sincerely apologize for the frustration this has caused. We would really appreciate the opportunity to review your order and discuss available options with you. Please contact our support team at [email protected] with your order number, and we’ll look into this for you as quickly as possible. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.

Response from puzzlesup.comDec 12, 2025

Hi David, Thank you for taking the time to share what happened. We’re very sorry for the frustration this situation has caused — waiting this long for an order and not receiving clear resolution is incredibly disappointing, and we understand why you’re upset. We want to reassure you that we take missing parcel cases seriously, and we would really appreciate the opportunity to review your order directly so we can take the right steps toward a proper solution for you. Please reach out to us at [email protected] with your order number so our team can investigate the shipment in full and assist you personally. Thank you for bringing this to our attention — we’re here to help and want to make this right for you.

Response from puzzlesup.comNov 22, 2025

Hi Emma, We’re very sorry to hear about this experience — having your parcel sent to the wrong country is incredibly frustrating, and we completely understand your concern. This is absolutely not the level of service we aim to provide. We would really appreciate the chance to fix this for you right away. Please reach out to our support team at [email protected] with your order number, and we’ll make sure you receive a replacement or a solution as quickly as possible. Thank you for bringing this to our attention — we’re here to help and make this right for you.