puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Jane
Sep 11, 2024
Puzzles haven’t arrived
Puzzles haven’t arrived, tried to track but captcha impossible to read and even when seemed ok ,would not accept. No correspondence,trying to get money refunded through PayPal
Response from puzzlesup.comSep 11, 2024
Hi Jane, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
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Patricia W.
Aug 16, 2024
Ordered puzzles 7/27/24
Ordered puzzles 7/27/24 - still have not received. Order tracking says they are still in India with an unexplained status order.
Response from puzzlesup.comAug 17, 2024
Hi Patricia, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
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Sondra M.
Aug 15, 2024
No contact information
Their only contact information is an e-mail address that goes to a blank page.
Response from puzzlesup.comAug 15, 2024
Hi Sondra, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
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Nancy S.
Aug 9, 2024
Been 2 wks the credit card is paid I…
Been 2 wks the credit card is paid I have 2 wks to cancel for my money. No puzzles yet. Stop asking if I like them. I didn't get mine
Response from puzzlesup.comAug 10, 2024
Hi Linda, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report
Linda A.
Jan 7, 2024
Never received my puzzles
Never received my puzzles. Sorely disappointed.
Response from puzzlesup.comJun 14, 2024
Hi Linda, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report
Heather
Sep 4, 2023
Order 4 puzzles
Order 4 puzzles. One of them had an entire section missing. At least 4-5 pieces. Hoping it was a fluke…started the next puzzle and one piece was missing. I will not purchase from this company again. Disappointed
Response from puzzlesup.comJun 14, 2024
Hi Heather, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report