Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Nancy Griffith G.
Customer Service (Anna) was very responsive regarding delayed package delivery, which finally arrived. The attention is appreciated.
Response from puzzlesup.comFeb 7, 2025
Hey Nancy! We're so glad to hear that Anna was able to assist you and that your package arrived safely! Your appreciation means a lot to us—thank you for sharing your experience! 😊
Anne.
My order was never received and when I contacted them they credited my card. The response was very personal and appreciative and I will be willing to order from them again.
Response from puzzlesup.comFeb 7, 2025
Hey Anne! We truly appreciate your kind words and understanding! It means so much to us that you'd be willing to order again, and we’ll be here whenever you're ready. 😊
William P.
i was worried about ordering out of the US, but i sent a response in and was advised that it was on the way and yep it arrived three days later, have not opened the individual puzzles due to they are gifts for family and friends but they look great, thank you Anna for your help and great customer service
Response from puzzlesup.comFeb 6, 2025
Hey William! So happy to hear your order arrived quickly and that you had a great experience with our customer service! We hope your family and friends love their puzzles—thank you for choosing us! 😊
marie W.
I was worried that my order had been lost but arrived right on time.
Response from puzzlesup.comFeb 5, 2025
Hey Marie! We're so glad to hear that your order arrived right on time! Thanks for sticking with us—we appreciate you! 😊📦
Joni J.
The puzzles were exactly as advertised and perfect for family as well as gifts. The customer service was excellent. I will buy from them again.
Response from puzzlesup.comFeb 5, 2025
Hey Joni! We're so happy to hear you loved the puzzles and had a great experience with our customer service! Thank you for your support—we can’t wait to create more for you in the future! 😊
Carol
I ordered 2 large puzzles and 6 small ones thinking some could be gifts. Now I am not sure I will let them leave my house. They are beautiful and substantial enough to hold up for a long time. Small does mean small but it is extremely helpful that a pattern sheet is enclosed to assist with each puzzle. I would be lost trying to use the photos for piece placement. They were well packed and Anna was quickly responsive to my question.
Response from puzzlesup.comFeb 4, 2025
Hey Carol! We're so happy to hear how much you’re enjoying your puzzles—sounds like they’ve found a good home! Thank you for your kind words, and we look forward to your update!
Valerie H.
Shipping problem Immediate refund. Thank you
Response from puzzlesup.comFeb 4, 2025
Hey Valerie! We appreciate your feedback and are glad we could resolve the issue quickly for you! Thank you for giving us another chance—we look forward to your update!
Consumer
I ordered a puzzle around Christmas, not really expecting it to arrive by then, and it didn’t. It took a while to actually arrive, but when it did I was amazed by the quality and creativity! It was beautifully boxed, with a glossy picture to work from. The pieces were laser precise, the colors fantastic and very nicely made of plywood. The surprise was the little pieces shaped like other animals that made this puzzle just exquisite! The artwork is so delightful it could be used as wall decoration. I ordered again and will update accordingly.
Response from puzzlesup.comFeb 4, 2025
We're so glad you loved the quality and creativity of your puzzle! Thank you for your support, and we can’t wait to hear what you think of your next order!
