puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

Directions Website

puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Art & Handicraft, Delaware

Directions Write a review

puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

KA
Nov 6, 2024
2nd order never received
2nd order never received. Very different experience than my 1st order which was shipped & arrived within 7 days. It’s been a month & have not received the items of this 2nd order. Tracking info is deceptive/unreliable. Requested a refund. We will see if I receive it or I have to dispute the charges to receive a refund. Not sure what to tell you. Two very different experiences. It’s a risk to order. Customer service was prompt however. But we will see.
Response from puzzlesup.comNov 6, 2024
Hi KA, Thank you for sharing your experience with us, and I’m truly sorry to hear that your second order hasn’t met the standard of your first. We understand how disappointing it can be when shipping delays occur, and we’re here to help make things right. If you’re still awaiting a resolution, please don’t hesitate to reach out to our team at [email protected]. We’ll be more than happy to assist with a replacement or any further assistance needed to ensure you’re completely satisfied.
Report
Steven L.
Nov 3, 2024
Cheaply printed, fake photos and reviews on their website
Cheaply printed, bits missing. Definitely NOTHING LIKE the pictures on the ads. Also I paid extra for the box and it was such a cheap looking box that my £20 printer could’ve done a better job. There isn’t a button to summit a picture. You’d horrify!
Response from puzzlesup.comNov 4, 2024
Hi Steven, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we understand how disappointing it must have been to receive a product that didn’t align with the images shown. Quality is extremely important to us, so please reach out to our customer service team at [email protected]. We’d be happy to help resolve this, whether that means replacing the product or assisting in any other way necessary to make this right.
Report
Miles A.
Nov 1, 2024
Never got my order
Never got my order
Response from puzzlesup.comNov 2, 2024
Hi Miles, We’re truly sorry to hear that you haven’t received your order yet. Your satisfaction is extremely important to us, and we’re here to help make things right. Please reach out to us at [email protected] so we can look into this further and get a replacement sent your way if needed. Rest assured, we offer a 90-day money-back guarantee and are committed to ensuring you have a positive experience with us. Thank you for your patience and for giving us the opportunity to assist.
Report
Arun M.
Oct 26, 2024
The item never arrived
The item never arrived. The promised date was not met. lol will never order from them again
Response from puzzlesup.comOct 27, 2024
Hi Arun, Thank you for sharing your feedback, and we’re truly sorry to hear about the delay with your order. Ensuring prompt delivery is a top priority for us, and we apologize that this did not meet your expectations. Our customer service team at [email protected] would be happy to assist in locating your item or arranging a replacement if necessary. Please feel free to reach out, and thank you for giving us a chance to make things right.
Report
Sandi S.
Oct 20, 2024
Where
Where. Are my puzzles
Response from puzzlesup.comOct 21, 2024
Hi Sandi, We’re sorry to hear that you haven’t received your puzzles yet, and we completely understand your frustration. Your satisfaction is our priority, and we’d love to resolve this for you as quickly as possible. Please reach out to our dedicated customer service team at [email protected] with your order details, and we’ll investigate the matter right away. We truly appreciate your patience and look forward to ensuring you receive your puzzles.
Report
Lindsay G.
Oct 14, 2024
Just want to point out to anyone…
Just want to point out to anyone checking that further down there are two legit looking reviews stating orders didn't arrive (those reviewers have posted many times to TrustPilot over the years). Since then every review is an identical story of 'it didn't arrive, then I called Anna, and it came the next day'. Really? Is Anna literally driving overnight all over America delivering something that is *missing in the post* by hand? Why didn't the original orders ever turn up? Nonsense. It's clearly a scam, don't fall for the gorgeous pics, these reviews smack of being written to draw you in.
Response from puzzlesup.comOct 14, 2024
Hi Lindsay, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report
Melina B.
Sep 20, 2024
Why no pictures??
Why with the reviews there are no pictures of any puzzles! Supicious too is that the answer to the review is always the same....makes me question this whole "delivery of this PuzzlesUp site". UPDATE: The reason for this review is because usually someone in the reviews will post pictures of their purchase and there is nothing; feeling of fakeness. On top to the answers to each review seems like a standard reply not something more to the review itself or switching up each time. I do give credit with their customer service because they were very prompt to deal with this review. I want to purchase I am not comfortable with the reviews.
Response from puzzlesup.comSep 21, 2024
Hi Melina, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report
Leanda Calene W.
Sep 20, 2024
I still don’t have them
I still don’t have them. As of 9/20
Response from puzzlesup.comSep 21, 2024
Hi Leanda, Thank you for bringing this to our attention. We apologize for any inconvenience you've experienced. Your satisfaction is our priority, and we are committed to resolving this issue promptly. Please contact our dedicated support team at [email protected] with detailed information about your concern. We assure you that we will investigate the matter thoroughly and work towards finding a satisfactory solution. We value your feedback and appreciate the opportunity to make things right. Thank you for your understanding and patience. Best regards,
Report