puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Kathryn Y.
Dec 1, 2024
Rec'd NO products and NO Refund - after 8 weeks
Products ordered on 9/28/2024 have never been delivered. Numerous attempts to receive a Tracking Number, and later a Refund have never been addressed with concrete info. Products declared Delivered are not delivered -- here or anywhere else. Was twice told that my cust svc ticket was being 'Closed' -- never with my agreement or satisfaction. Have received only boiler plate emails from 'Anna Brown' in Customer Service. I have made several requests for a REFUND -- and have rec'd only delaying tactics email with no information.
Response from puzzlesup.comDec 2, 2024
Hi Kathryn, We sincerely apologize for the experience you've had and the frustration this has caused. This is not the level of service we strive to provide, and we deeply regret the delays and lack of resolution regarding your order. Please know that we are committed to resolving this matter promptly. Kindly reach out to our customer service team at [email protected] with your order details so we can prioritize your case and ensure either a swift delivery or a full refund. We value your trust and appreciate your patience as we work to make this right. Best regards, The PuzzlesUp Team
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Rosemary S.
Dec 1, 2024
Where are my puzzles?
I ordered five puzzles on November 18, 2024, and have not received them , or any notification regarding them. My credit card was charged that same day. I think I would like to have the puzzles. If not a refund would be good.
Response from puzzlesup.comDec 2, 2024
Hi Rosemary, Thank you for sharing your feedback. We sincerely apologize for the delay in receiving your puzzles and the lack of communication regarding your order. We completely understand how frustrating this must be. Please know that we are committed to ensuring you receive your puzzles as soon as possible or, if preferred, a full refund. Kindly reach out to our customer service team at [email protected] with your order details so we can resolve this for you promptly. Your satisfaction is very important to us, and we truly appreciate your patience and understanding. Best regards,
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Alex
Nov 23, 2024
Postage cost $9 for a small puzzle!!
Just went through the process of buying what i thought was a nice puzzle at a great price.. only to find out on checkout the postage was TWICE the cost of the puzzle itself. Needless to say you can't find out the postage cost on the website anywhere. Carefully scripted "faq". Don't like having my time wasted. Edit after puzzlesup reply.. Why bother replying? According to your website you are closing down today!! How can you continue to better your customer experience if this is genuine and not pressure tactics?! Scammers!!
Response from puzzlesup.comNov 23, 2024
Hi Alex, Thank you for sharing your feedback. We understand your frustration regarding the shipping cost, and we sincerely apologize for any inconvenience caused. While we strive to offer high-quality puzzles at competitive prices, shipping costs are influenced by factors such as the carrier and delivery location. We are continuously working to make these charges as transparent and affordable as possible. If you have further concerns or would like to discuss this matter, please feel free to contact our customer service team at [email protected]. Your input is valuable, and we're here to help!
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Alissa G.
Nov 22, 2024
SCAM company
SCAM company. First, I am in the USA and they are in Hong Kong, not a problem except they did not tell me that when I purchased. Now I want to return the teeny tiny junk puzzle they sent me but the shipping is more than the puzzle (paid over nine dollars to ship a 6.00 puzzle in a box as big as a deck of cards and weighing 3 ounces). There is nowhere to register and have an account on their site, and you can buy these puzzles on Temu for a few bucks and free shipping. Plus their going out of business sale is a lie, it never ends. Absolutely unscrupulous, do not buy, search the net for wood puzzles and buy them locally.
Response from puzzlesup.comNov 22, 2024
Hi Alissa, Thank you for sharing your concerns. We’re truly sorry to hear that your experience did not meet expectations, and we appreciate you bringing this to our attention. Transparency and customer satisfaction are incredibly important to us, and we’re always working to improve our communication regarding shipping, returns, and other policies to ensure a better experience for our customers. If you’d like, we’d be happy to assist you further with your return or any other concerns you may have. Please don’t hesitate to reach out to our team at [email protected], and we’ll do our best to resolve the matter to your satisfaction. Thank you for giving us the opportunity to address this.
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Leanne J.
Nov 22, 2024
Beware- fake reviews
I haven’t ordered from here but it follows the same format as other scam websites: - targeted Facebook ad due to my looking at similar products - fake closing down sale which has (by the look of the genuine reviews) been going on for years - excruciating refund process, with a promise of a partial refund at the end - pretends to be a Canadian company but is in fact based in Singapore according to information on trustpilot What’s new and interesting though is the extensive catalogue of fake trustpilot reviews. Honestly, have a look; they’re genius! Around half of the five star reviews mention being dissatisfied with the delivery time (yet still give 5 stars?) As mentioned by a previous reviewer (one star) this Anna figure must be busy. Clever way of managing expectations. I would read the refund policy carefully before purchasing :)
Response from puzzlesup.comNov 22, 2024
Hi Leanne, Thank you for taking the time to share your concerns. We take feedback very seriously and would like to assure you that we are a legitimate company dedicated to delivering quality products and exceptional service to our customers. While we are proud of the positive reviews we've received, we understand the importance of transparency and acknowledge there’s always room for improvement. If you have specific concerns or need assistance, we encourage you to reach out to our support team at [email protected]. We’re here to address any questions you may have and ensure a positive experience should you decide to order. Thank you for considering our company, and we hope to earn your trust.
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Edyth P.
Nov 15, 2024
DON’T do it
DON’T do it. I paid $253.74 These little things (the small ones) are crap and the company is even worse. Their satisfaction guaranteed is bs. They won’t refund a penny. Most of the pieces just sit together and the picture doesn’t even match. Here’s the edit. They will not let me return them. All they will do is give me 20% of of a new order. Why would I order more? I don’t want the ones I have. There’s my edit after reading their reply.
Response from puzzlesup.comNov 16, 2024
Hi Edyth! We're truly sorry to hear that you were disappointed with your recent experience. Your feedback is very important to us, and we deeply regret that the product did not meet your expectations. At PuzzlesUp, we take pride in our commitment to quality and customer satisfaction, so we'd love the opportunity to make this right for you. Please reach out to our customer service team at [email protected] so we can assist you further and find a resolution that meets your needs. Thank you for giving us the chance to improve.
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Susan J T.
Nov 12, 2024
Don't trust the reviews
I ordered 2 puzzles along with mounting kits several weeks ago. I got confirmation of my order and since then nothing. I read the reviews here on Trustpilot and on Reddit and thought this would be the rare reputable company on social media. I was wrong. It's just another scam.
Response from puzzlesup.comNov 13, 2024
Hi Susan, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when an order takes longer than expected. Please know that this is not the standard we strive for, and we genuinely care about providing high-quality products and excellent service to all our customers. We take your concerns very seriously and would love the opportunity to make things right. Our Customer Service Team is here to help resolve this issue promptly. Please reach out to us at [email protected] so we can look into your order, provide an update, and ensure you receive what you ordered. Additionally, we want to reassure you that we offer a 30-day money-back guarantee. If your items do not arrive or if there’s any issue with your order, we would be more than happy to replace them or provide a refund. Thank you once again for bringing this to our attention. We appreciate your patience and hope to have the chance to restore your trust in our brand.
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Gabriela J.
Nov 7, 2024
The tracking is completely off
The tracking is completely off. The receipt states “Standard Shipping 4-7 days”. If ordering from within the United States the projected 4-7 day delivery isn’t correct. Shortly after ordering you get a tracking number that doesn’t work. You will eventually receive an email stating “Package Delivered”. Just means it arrived in the United States. The puzzle was delivered via USPS. I ordered a large puzzle which came out to $25.89 on October 14th, 2024. The puzzle arrived today November 7th, 2024. It is much smaller than expected. It will fit in a Christmas stocking just fine type of “small”. Comparing my experience with other puzzle purchase & quality this just wasn’t worth the time to track or money.
Response from puzzlesup.comNov 8, 2024
Hi Gabriela, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your recent experience with us did not meet your expectations. We understand how frustrating it can be when tracking information is unclear and the delivery time is longer than anticipated. We strive to provide accurate shipping estimates, and we sincerely apologize for any confusion caused. Additionally, I'm sorry to hear the puzzle size did not meet your expectations. Please reach out to us at [email protected], and we would be more than happy to resolve this issue for you, whether it be a replacement or a refund. Your satisfaction is very important to us, and we genuinely appreciate your feedback as it helps us improve. Thank you again for bringing this to our attention.
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