Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Website
puzzlesup.com
Category
Art & Handicraft
Location
Lewes, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I have not recieved the puzzles I ordered. The e-mails I have gotten only show 2 orders are coming and there should be 3. If I don't recieve all I paid for will I get the money back?
Response from puzzlesup.comJan 26, 2025
Hi Sandi,
Thank you for reaching out, and we’re really sorry to hear that you haven’t received all of your orders. We understand your concern and want to make sure we resolve this for you as quickly as possible.
Please contact our customer service team at [email protected] with your order details, and we will investigate the issue right away to ensure you receive the puzzles you paid for, or we will discuss the next steps with you regarding a refund.
Thank you for your patience, and we look forward to resolving this for you.
DA
David
It never was delivered.
It never was delivered.
Response from puzzlesup.comJan 26, 2025
Hi David,
Thank you for sharing your feedback, and we’re truly sorry to hear that your package was never delivered. We understand how frustrating this must be, and we want to ensure that this issue is addressed as quickly as possible.
Please reach out to our customer service team at [email protected] with your order details so we can investigate further and work towards resolving the situation.
We appreciate your patience and are here to help.
TL
tlg
Improper postage - package could not be delivered
Same experience as another reviewer. Package was delayed, initially it said due to weather, then tracking indicated it did not have proper postage and could not be delivered and I should seek a refund from the sender. I am pursuing a refund.
Do not purchase from puzzlesup.com
Response from puzzlesup.comJan 26, 2025
Hi Tlg,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the delivery issue. We understand how frustrating it can be to deal with such delays, and we’re sorry to hear that your package couldn’t be delivered as expected.
We’d like to look into this matter further and ensure it’s resolved. Could you please contact our customer service team at [email protected] with your order details? We’ll do everything we can to assist with a refund and address any concerns you have regarding the postage issue.
Thank you for your understanding, and we’re here to help.
GM
Gayle M.
Slow boat from China?
First off they say they are ‘going out of business’ and I can find no evidence that it is happening anytime soon. My order must be on a slow boat from China!!!
I placed an order many weeks ago. I still have not received my order and they keep saying it is coming soon. Then they told me I would have it yesterday of which that did not occur.
They say 100% satisfaction but that can’t be true because I am not satisfied and they refuse to tell me how to get a refund.
The purpose of me ordering the puzzles has come and gone and they can’t seem to understand that! In addition I just received an international fee on my bank account which I’m pretty sure is from them shipping from over seas!
My advise is to find a reputable company!
Now the company has asked for more information? We have been emailing for weeks!!! They know who I am what they have done. They took my money but failed to refund or give me my product!!!
Response from puzzlesup.comJan 26, 2025
Hi Gayle,
Thank you for sharing your feedback. We are truly sorry for the delay and the frustration this has caused. We completely understand your concerns regarding the shipping process and the international fee, and we want to assure you that we’re committed to resolving this.
Regarding your refund, we’d like to work with you directly to ensure this matter is taken care of promptly. Could you kindly reach out to our customer service team at [email protected] with your order details so we can assist you in processing your refund and addressing any other concerns you may have?
We appreciate your patience, and we’re here to help!
SH
Sherry
If I could rate this less than 1 star I…
If I could rate this less than 1 star I would. It has been about a month now. I got an email from them a few days ago and they said the puzzles had arrived. I contacted them and got a tracking#. The tracking # now says, "In Transit to Next Facility. The package associated with this tracking number did not have proper postage applied and will not be delivered. You are encouraged to contact the sender/merchant to seek reshipment, refund or other available recourse." WTH?? What kind of company fails to put the right postage on a few lightweight puzzles?
Response from puzzlesup.comJan 25, 2025
Hi Sherry,
We sincerely apologize for the frustrating experience you’ve encountered with your order. It is deeply concerning to hear about the postage issue, and we assure you that this is not the standard we aim to uphold.
We take full responsibility for ensuring your package reaches you without complications. Please rest assured that we will investigate this matter with our shipping partners immediately and work to resolve this issue as quickly as possible.
To expedite a solution, we kindly ask that you reach out to our customer service team at [email protected]. We are committed to reshipping your puzzles or providing a resolution that meets your satisfaction.
We deeply regret the inconvenience caused and appreciate you bringing this to our attention. Your trust is important to us, and we are determined to make things right.
CK
Chris K.
I made an order Nov 5
I made an order Nov 5. I read the reviews and it said the puzzles are slow to come but communication was good. It’s been almost 3 months and the puzzles have not arrived. I’ve been in contact with Puzzles up but I’m told to call the shipping company. I’ve called 10 times and no one answers or gets back to me. I’m told they need more information, then I’m told they’ve tried to deliver but I’m home every day, no one has tried to deliver but. I don’t think the order was ever coming
I see your reply below, but I have contacted your company more than 10 times and you have done nothing to get my order to me. I paid and never received my order. Now you want me to pay for delivery again. So sad they are a SCAM
I’ve been asked multiple times for the name of the shipping company THEY chose. 🤷♀️ They seem to have no idea what they are doing or have absolutely scammed me?
Response from puzzlesup.comJan 23, 2025
Hi Chris,
We deeply apologize for the frustration and inconvenience you've experienced. Waiting this long for your order is unacceptable, and we understand how disappointing this has been. While it seems there has been a breakdown in the shipping process, we are committed to resolving this for you. Please reach out to our customer service team at [email protected], and we’ll work diligently to track down your order or provide a suitable solution. Thank you for bringing this to our attention, and we appreciate your patience as we make this right.
FC
Florence C.
I never received the puzzles I ordered.
I never received the puzzles I ordered.
Response from puzzlesup.comJan 23, 2025
Hi Florence,
We sincerely apologize for the inconvenience you’ve experienced. Not receiving your order is absolutely not the level of service we aim to provide. We’d love the opportunity to make this right for you—please reach out to our customer service team at [email protected] so we can investigate this issue and ensure your order is resolved promptly. Thank you for bringing this to our attention, and we truly appreciate your patience.
WN
Winston N.
SCAM COMPANY!
An ad popped up with a story about going-out-of business sales, one more day only. Great reviews and nice pictures. I fell for it, and ordered two things. This was Dec. 30. I understand it’s during the holiday, so I waited patiently. After two weeks of waiting, and an email saying that my order was on the way, I emailed Puzzleup customer support. A rep named Anna quickly replied giving me a tracking number. I tried the tracking number but it gave no details. I kept trying over the next week to no avail. Finally, after another week of waiting, I received an email from the company saying that my order had arrived. Well, I never got anything in, and the tracking info still showed nothing detailed. I emailed support again, and then decided to google the company. Sure enough, many people have had the same experience. Anna the only rep., years of ‘last day before going out of business’, low quality junk puzzles finally arriving weeks and months after ordering… it’s a scam. So I’m not going to wait another few weeks, and just call my bank to reverse the charges. How stupid of me to fall for this!
Response from puzzlesup.comJan 21, 2025
Hi Winston,
We’re genuinely sorry to hear about your frustrating experience, and we truly understand how disappointing it must be. Please accept our sincerest apologies for the delay and the confusion regarding your order. This is certainly not the level of service we strive to provide, and we deeply regret that you’ve had this experience.
We’d love the opportunity to make things right. Please reach out to us directly at [email protected] with your order details so we can investigate the situation and resolve it as quickly as possible. We value your feedback and are committed to improving our processes.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
