puzzlesup.comReviews of puzzlesup.com

These are very good puzzles, and the staff provides excellent customer support. The smaller puzzles are perfect as an impromptu gift for young people.

I received a quick and friendly response and a replacement for a box I received with some small damage. Thank you Anna for the wonderful service!!

After initially sending me the wrong product, Crafthub sent me two replacements in no time at all and emailed me with updates throughout. Really friendly staff going the extra mile to put things right. Great customer service and once i received my puzzle i was delighted with the quality.

What a fun experience. The marksmanship on the delicate precision of cutting the wood pieces.

I received a message stating that my order had been delivered. However, I had not. I emailed puzzles.com and Anna got right back to me immediately saying that sometimes that happens, and not to worry, I would definitely received it. Which I did. Thanks so much, great customer service.,

I ordered 3 puzzles even though ordering off F.B. ads makes me skeptical. After waiting 2 weeks, I contacted the company and they said the package showed it was recently delivered. It turned out the carrier put them in my neighbor's mailbox and they were out of town! Craft Hub promptly responded by sending a link to the FedEx tracking website, so I was assured this company was legitimate. Their correspondence was courteous and they answered my messages promptly. I think PuzzleUp and CraftHub are the same company, as I bought from the latter, but was sent to this PuzzleUp link. The small puzzles are about 6 inches around. I was hoping they would be larger, but they are pretty and still challenging. The smaller puzzles come in a clear, strong container with the picture inside. The Medium comes in your typical puzzle box with the picture on the front. It's a gift, so I can't speak to the size. There is a paint smell but it faded enough to be standable. All in all, being the puzzles are unique, pretty and challenging, I think the price for the size is still good. Thanks Craft Hub.

I bought 8 small puzzles,they are so cute with fun different designs within the pieces and beautifully colored. I will be purchasing more for gifts for there are many different options to choose from for all ages!!

Anna Brown has been consistently responsive. When my order was reported to have been delivered in late January, but had not, in fact, arrived, I was informed (through the tracking app, if I remember correctly) that it would NOT be delivered due to inadequate postage. Anna indicated that there had been a problem with the carrier and offered to resend my order or refund. I asked to have my order resent. When I hadn’t received my order by February 20, I asked for information about the shipment. Anna replied on February 22 with the tracking number and link, advised that delivery might take 10-15 days. My order arrived on February 26. I’ve put all 8 puzzles together since their arrival. Initial inspection of each resulted in skepticism that solution was possible. They are challenging and beautiful, and solution is, in fact, possible. I purchased the small option of each puzzle and, given my decreased fine-motor dexterity (due to increased age), that added a bit more to the overall challenge.