puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

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puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Brian
Feb 9, 2025
DONT DO IT
DONT DO IT! Ordered in January for Valentine's day. Have received nothing but useless tracking number. Actually, I did receive an update that my order is expected to arrive at the end of February. This would be more than twice as long as stated on their website. I have made repeated attempts to contact them and all I get are canned emails from the nonexistent yet very western sounding Anna Brown. This is either the most poorly run company in existence or a complete scam. Either way, find other way to throw your money away, waste your time, and disappoint your friends and family.
Response from puzzlesup.comFeb 10, 2025
Hi Brian, We sincerely apologize for the frustration caused by the delay in your order and the difficulty in tracking its progress. This is not the experience we want for our customers, and we understand how disappointing it must be. Our customer service team is here to help, and we would love the opportunity to resolve this for you as quickly as possible. Please reach out to us at [email protected], and we will do our best to find a solution that meets your needs.
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MindyJoy P.
Feb 7, 2025
I HAVE NOT RECEIVED ORDER YET
I HAVE NOT RECEIVED ORDER YET, PLEASE CONTACT ME. I received my order and thank you for the fast response. Very nice puzzle and good quality.
Response from puzzlesup.comFeb 7, 2025
Hi Mindy, I’m so sorry to hear that you haven’t received your order yet. We completely understand how frustrating this must be, and we truly appreciate your patience. We’d love to resolve this for you as quickly as possible. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you in tracking your order or finding the best solution for you. Looking forward to making this right for you!
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James Catch M.
Feb 5, 2025
Beware if ordering a puzzle from these…
Beware if ordering a puzzle from these guys. They use shady marketing tactics to trick you then they sent me puzzle that did not match what I ordered then fought me to the bitter end when it was clear the puzzle did not match what I ordered, terrible experience.
Response from puzzlesup.comFeb 5, 2025
Hi James, We're sorry to hear about your experience and appreciate you bringing this to our attention. We always strive to provide accurate product descriptions and exceptional customer service, so it’s disappointing to hear that we fell short in your case. Our team would love the opportunity to make things right—please reach out to us at [email protected], and we’ll do our best to resolve this for you. We truly value your feedback and hope to turn your experience around.
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patrick R.
Feb 1, 2025
Father of 6 who loves his kids gets scammed
On January 17th i saw these beautiful puzzles that would be perfect for my children while playing a game. I bought $92 in 5 puzzles and waited excitedly for them. Well I've not received a tracking email nor the puzzles. The money has left my account and now I know I've been scammed. If you as a company have a heart please fulfill my order. It was #207424.
Response from puzzlesup.comFeb 2, 2025
Hi Patrick, Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about the experience you've had, and we understand your frustration. Please know that we take these matters very seriously and are committed to resolving any issues promptly. We have located your order and are currently reviewing the situation. To ensure we can assist you further, please contact our customer service team at [email protected]. We’ll work closely with you to get this sorted and ensure your satisfaction. Again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this issue.
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Val
Jan 30, 2025
This Is A Scam!
UPDATE to my previous review. This is a scam. It’s essentially THEFT. More than likely to get your credit card info. I placed my order on 1/4/25. As of today,1/30/25, I have not received my order. I contacted customer service and their 2nd response was “POSTAGE DUE”. I have an order confirmation that clearly states “free shipping.” As my husband would say, “This is bogus!” I am awaiting the company’s response after I included a copy of my confirmation order clearly stating “free shipping”.
Response from puzzlesup.comJan 31, 2025
Hi Val, We're very sorry for the frustration you've experienced with your order. We completely understand your concern, and we appreciate you bringing this to our attention. If your order confirmation states "free shipping," we certainly want to resolve this for you as soon as possible. Please reach out to our customer service team at [email protected] with your order details, and we'll make sure to investigate this matter and find a fair resolution for you. Your satisfaction is very important to us, and we appreciate the opportunity to make things right. Looking forward to assisting you!
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Me
Jan 30, 2025
To expensive for the small size.
To expensive for the small size. They should advertise the sizes on line. Bought 9 they did not send me the free puzzle mounting kit that I was suppose to receive. Also took 3 weeks longer than it said when I paid! Will never order these again
Response from puzzlesup.comJan 31, 2025
We’re sorry to hear that your experience didn’t meet expectations. We truly appreciate your feedback and understand how frustrating this must have been. Our team strives to provide clear product details and timely deliveries, and we regret any inconvenience caused. Regarding the missing puzzle mounting kit, we’d love to make this right—please reach out to us at [email protected], and our team will be happy to assist you.
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NAVIND O.
Jan 29, 2025
Fraudulent Company
Ordered an item and it never arrived. I believe this to be a fraudulent company with fake reviews as a cover up. Have contacted them on numerous occasions occasions who advised me to speak to my local post department, who in turn assured me there was no such item according to them and that puzzles up would have to open a claim. They have refused to do this, redirecting me back to my postal office, A PayPal dispute has now been opened! DO NOT buy from them!
Response from puzzlesup.comJan 29, 2025
Hi Navind, We’re truly sorry to hear about your experience. We understand your frustration, and it’s never our intention to leave our customers feeling unheard. We’d love the opportunity to make things right. Please reach out to our customer service team at [email protected] with your order details, and we will work together to resolve this issue as quickly as possible. We look forward to assisting you further. Thank you for your patience.
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Domino
Jan 28, 2025
Puzzles up scammers
If you don’t check your email then this will slip through and no puzzle shows up. Keep your money, it’s a waste of time and money and you are likely to get scammed out of money.
Response from puzzlesup.comJan 28, 2025
Hi Domino, We sincerely apologize for the frustration and inconvenience you’ve experienced. Please know that we are committed to ensuring that every customer receives their order and has a positive experience with us. We’d like to address this matter promptly and make things right for you. Could you please reach out to our dedicated customer service team at [email protected] with your order details? Our team is here to assist you and will work diligently to resolve the issue, whether it’s resending your puzzle or providing a refund. Thank you for bringing this to our attention, and we hope to have the chance to turn your experience around.
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