puzzlesup.com Reviews | Read Customer Reviews of puzzlesup.com

puzzlesup.comReviews of puzzlesup.com

3.8574 reviews
Art & Handicraft
16192 Coastal Highway, Lewes, Delaware

Directions Website

puzzlesup.com

About puzzlesup.com

Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.

puzzlesup.com (puzzlesup.com) has 574 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Website: puzzlesup.com
Category: Art & Handicraft
Location: Lewes, Delaware
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 94% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Art & Handicraft, Delaware

Directions Write a review

puzzlesup.com reviews

Showing 134 reviews with 1 star · Clear filters

Heidi Lile D.
Feb 15, 2025
Ordered 2 puzzles on January 5. Nothing received.
Ordered 2 puzzles on January 5, 2025 for Valentine's Day. Plenty of lead time. Nothing received. Several emails from "Anna" claiming USPS issues and they would send a replacement order. Still nothing. Puzzlesup then provided a phony tracking number, which the USPS didn't recognize. This company is a total SCAM!! Avoid at all cost.
Response from puzzlesup.comFeb 16, 2025
Hi Heidi, We sincerely apologize for the frustration and disappointment you've experienced with your order. This is certainly not the experience we want for our customers, and we completely understand your concerns. We take issues like this very seriously and would love the opportunity to make things right. Please reach out to us at [email protected] so we can investigate this further and find the best possible solution for you. Your satisfaction is extremely important to us, and we truly appreciate your patience. Looking forward to assisting you and resolving this matter as quickly as possible.
Report
Jane S.
Feb 15, 2025
I never received the puzzle
I never received the puzzle. I reached out to them several times, and they assured me they were watching my shipment. I asked for a refund and received the same response.
Response from puzzlesup.comFeb 16, 2025
Hi Jane! We’re very sorry to hear that you haven’t received your puzzle and that your experience reaching out to us wasn’t as smooth as it should have been. That’s certainly not the level of service we strive for, and we completely understand how frustrating this must be. We’d love the chance to make things right. Please reach out to us at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. Your satisfaction is important to us, and we truly appreciate the opportunity to assist you.
Report
Pat C.
Feb 15, 2025
Fool me once...
I ordered puzzles & watched the shipping code. First it was delayed because of weather conditions, per contact person than I got a message it was delivered. Nope! When I contacted the company, they said wait a day, maybe it's in the post office. When I told them no, they said "postage due" their fault, so they'll send another order? I contacted my bank & cancelled. They did ask if I wanted it cancelled & cancelled after my bank did. They misled all along! Very nice on the phone & via message but? I did receive a previous order, smaller though. My initial info when this one didn't come after a long time was that it was still in route from China than 2 days later suddenly supposedly "delivered". Fool me once...? Update-"Tracking number says 40 days enroute"
Response from puzzlesup.comFeb 16, 2025
Hi Pat, We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration this has caused. This is absolutely not the experience we want for our customers, and we completely understand how important it is to receive clear and accurate shipping updates. We’d love the opportunity to make this right for you. Our customer service team is always here to help, and we’d be happy to look into this further. Please reach out to us at [email protected], and we’ll do everything we can to resolve this to your satisfaction. Your feedback is invaluable to us, and we truly appreciate the chance to improve. We hope to hear from you soon!
Report
Lois C.
Feb 14, 2025
Still waiting on delivery
Still waiting on delivery. Tracking is poor. I get more emails about buying more stuff but had to ask for info about delivery.
Response from puzzlesup.comFeb 14, 2025
Hey Lois! Thank you for sharing your experience. We're sorry to hear that your order hasn't arrived yet and that tracking updates have been less than helpful. That’s definitely not the experience we want for our customers. Our team is always here to help, and we’d love to look into this for you right away. Please reach out to us at [email protected], and we’ll do everything we can to resolve this for you as quickly as possible. We truly appreciate your patience and your support!
Report
Johanna
Feb 13, 2025
I wish I had read these reviews prior…
I wish I had read these reviews prior to ordering. I also got delivery notification when the puzzles were not delivered. When I reached out they told me the address was incomplete and they would reship for an additional 9.95. I asked about refund and have not heard back. Beware’
Response from puzzlesup.comFeb 14, 2025
Hi Johanna, We’re very sorry to hear about your experience and completely understand your frustration. Ensuring that every order reaches its destination smoothly is our priority, and we truly regret any inconvenience caused. We’d love the opportunity to make things right for you. Please reach out to our customer service team at [email protected], and we’ll be happy to assist you with a resolution. Your satisfaction is important to us, and we appreciate the chance to improve your experience.
Report
Cynthia M.
Feb 13, 2025
I purchased three of these puzzles and…
I purchased three of these puzzles and it took a long time for anything to come. I paid $9.90 in shipping but the USPS would not deliver because the postage on the package was counterfeit. I had to pay an additional $7.35 to get the puzzles from the USPS. When I opened the package the puzzles smell so strongly of chemicals I had to put them outside in winter to air out. I have no idea what they are treated with but it smells terrible.
Response from puzzlesup.comFeb 13, 2025
Hi Cynthia, We're very sorry to hear about your experience and truly appreciate you bringing this to our attention. The issues with postage and the strong smell are certainly not the experience we want for our customers. We’d love the opportunity to make this right—please reach out to our support team at [email protected], and we’ll be happy to assist you further.
Report
George P.
Feb 12, 2025
This site is a SCAM
This site is a SCAM! AVOID! Item ordered and paid for on 10 Jan.... 9 Feb they sent an email saying the item was delivered! I emailed them back, saying "Not Delivered!"... "Anna" wrote back, changing the story.. she says USPS returned the item because of an incorrect address and showing a paper without a house number on the street name. But she could reship for $9.50. I told her to reship and enclose a bill for the shipping in the package. I'm still waiting to hear.... Oh... and did I mention that USPS checks shipping addresses before they accept items? This site is terrible scam.
Response from puzzlesup.comFeb 13, 2025
Hi George, We’re sorry to hear about your experience and understand your frustration. It sounds like there was an issue with the shipping address, and we sincerely apologize for any confusion or inconvenience this has caused. Our team is happy to look into this further and ensure a resolution for you—please reach out to us at [email protected], and we’ll do our best to make things right.
Report
K F.
Feb 11, 2025
Ordered almost 3 weeks ago
Ordered almost 3 weeks ago. Paid $9.90 in shipping and have NOT received my puzzle yet!! Ridiculous!!! Next time I’ll shop Amazon and get free shipping. This was to be a gift….too late now. Beginning to wonder if I’ve been scammed???
Response from puzzlesup.comFeb 12, 2025
Hey K! We’re very sorry to hear that your order hasn’t arrived as expected. We understand how frustrating this must be, especially for a gift. Please reach out to our customer service team at [email protected], and we’ll be happy to investigate the delay and find a solution for you.
Report