Pusheen BoxReviews of pusheenbox.com

Purchased this box back when they had their fall / halloween version. Then they told everyone shipping issues made the estimated ship date in November. Okay, sucks but whatever. However trying to log into my account it told me my email did not exist, so I had no way of cancelling further subscriptions, and have now been charged $40 again. And all attempts to contact them have gone unheard thus far. Unless you don't care about potentially throwing money away I wouldn't go anywhere near this box or CultureFly in general.

Fault items in a springbox. Missing mustach of pusheen vinyl figure. Candle holder is dangerous to use. Its on a very shaky leg and its easily will fall wit a candle! Some parts where very badly painted, some dirt under paint, and chipped away paint...china quality! No Item refund for international delivery!!!

This company's shipping (in the U.S.) is a joke. First of all, I have only been subbed for about a year. I was planning on making it a fun thing between my son and I where we'd split the box and have fun opening it. However, EVERY box I have gotten so far has been plagued with issues. EACH box I've had to call up FedEx to find out why my box was late, why it wasn't updating the tracking, etc. Each box took nearly 3 weeks to a month to get here from the time Culture Fly claims the boxes were shipped. This last box (Spring 2021) was the last straw; I am STILL trying to track down this box. It was charged to my account on March 17th, mailed late on May 4th with NO EXPLANATION to customers why there was a delay and it still hasn't shown up, even though it *should* have been delivered May 12. FedEx won't open an investigation into where it's gone because there are "holds" on the boxes and the company that sent them has to be the one to launch it (so Culture Fly in this instance). That is LUDICROUS that I have to contact a company that is NOTORIOUSLY DIFFICULT to get a hold of to find out why MY mail isn't showing up when it's supposed to. Absolutely ridiculous. Meanwhile, people in countries outside the U.S. have had little issue getting their boxes and most have already reported that it arrived. Add to that incredibly frustrating customer service... is it routine for you to not answer customers when they have concerns or questions for three or more days or to just throw random generic responses without actually answering their questions? Add to that already bad list the fact that the last several items from Fall and Winter boxes were such low quality that had it NOT been for the sweatshirt and hoodie in those boxes, the boxes would NOT have been worth the $50 dollars U.S. customers pay for it. There were numerous reports of broken items in the fall box and the winter box had dollar store glasses and salt/pepper shakers with really badly done decals on them. My wine glass had bubbles in the glass, which is normally seen as a defect and not sold (except at some dollar stores here in the U.S.) So 2/5 stars. One star because sometimes, the items are cute and worthwhile (the hoodie, sweatshirt, blanket, thermos, etc. were all nice items) and one star because I recognize that shipping isn't 100% this company's fault, HOWEVER... it should be stated that I order multiple subscription boxes that utilize the same service (FedEx SmartPost) and they all get here on time (mostly) and without incident.

No communication, cheap tat. There will be one or two good items then the rest are worse than the dollar store. The last box(which I'm still waiting for) was delayed by over a month and they couldn't even be bothered to ship it using a vaguely fast speed, just smartpost

My daughter LOVES pusheen kitty. I ordered this subscription box for her. I have not been impressed at all with the quality of product! This last box we received a star lamp that would not light. I emailed customer service immediately. They got back to me a few days later asking for proof.. I sent photos and a video of my putting brand new batteries in it and it not lighting up. They followed up with -most batteries do not work with this item.. here is a copy of their email. “We sincerely apologize for the issue. What brand of batteries are you currently using for the Star Projector Lamp? Recently, we discovered certain brands of batteries do not work well with the Star Lamp. So far, we have learned Duracell, Energizer, Rayovac, Panasonic and Poweradd batteries are causing challenges. From our tests we have found Amazon brand batteries, CVS brand batteries and Anker brand batteries work best. We are working on a comprehensive list of batteries that are fully compatible. Alternatively, we have also found placing a small piece of cardstock behind one of the metal connectors makes it so all batteries will work with the Star Projector Lamp.” Not going to lie, this made me laugh. Why send a product that doesn’t work easily. I don’t want to go shopping for a certain brand of batteries to put in it. I pay this much money for quality working products. I canceled.

I love pusheen and the boxes are just so amazing omg. I'm a bit sad cuz I didnt get the heating pad in the spring box but since they refunded me the whole box because it took 6 months to arrive due to covid restrictions on transportations, i won't complain. I wear the clothes at office they're so comfy. And well-sized, for big gawls like meh !

I don't even know where to start. The daughter of my brothers girlfriend loves Pusheen, so for Christmas I ordered her a pusheen box and decided to keep up the subscription for the year as her present. Well the summer roles around and my brother and his girlfriend break up on really, REALLY bad terms. Pusheen box charged me the day before the break-up, but they don't ship until July. I called 2 days after the break-up (wanted to make sure it was final) and asked them to change the address on the box to ship to me instead. They tell me they can do it and all seems well. A couple days later they email me back to tell me they can't change the address because the label has already printed, even though they confirmed it does not ship for another month. I ask them to reprint the label. They tell me no. I told them "okay, then forget it, just cancel it". They tell me they can't because it's too late. They tell me to just get the package from the person it's being sent to even though that's not an option. They then tell me to have "my mail forwarded to my new address". Not only does that not solve the problem, which I told them, they also ship FedEX so it has nothing to do with USPS. I pull up their terms of service which state I had until July 15th to cancel I screenshot the TOS, circle the part that says this, and email them back (it's now July 8th). They emailed me back on July 16th saying it's too late. They SPECIFICALLY waited until after the 15th to reply because every other time they emailed back within 2-3 days. I told them it wasn't too late and they were ignoring their own terms of service. They then tell me the box has shipped. Meanwhile, I have not received a shipping notification and my account says it has not processed. I got the shipping notification the next day and while the notification has my correct address on it (I had hope there for a second) I checked the tracking, and it was going to my brothers ex-girlfriend house. In a desperate last attempt I contact FedEX and ask to reroute the package. They tell me "no problem! Just have the seller contact us and we'll reroute it right away". I contact them again and tell them this and they refuse saying if I don't want the box, I can wait until it arrives (not at my house) and just send it back. I honest to God do not know if they are that stupid, or just scamming people out of their money, but I gave up after that and filed a charge back with my credit card company. Only sign up for this if you never, ever plan to cancel or move, and DO NOT buy it as a gift for someone. The items are absolutely adorable and it did arrive as planned for the first 2 (minus major COVID delays), but cancelling it was a full-blown nightmare.

pusheen box charge for the product, don't ship it and won't refund while ignoring numerous contact attempts.