Pusheen BoxReviews of pusheenbox.com

Customer service is OK, but if you're from EU it's not worth it. The box cost me 85 euro as the box itself costs approx 43 euro, the shipping to germany 25 and then there are additional tax and customs fees for 20 euro. Also the shipping takes so long. The stuff inside the box is nice if you're a fan. But definitely not worth the high price.

Got my first box months after it was supposed to arrive but it was amazing. Second box also late but missing two products and a third was damaged. Not worth the hassle, especially if shipping overseas.

Canceling is a Hassle! I have been trying to cancel my subscription for months now and have been sent 2 boxes and charged for 3 during that period of time. Their site is claiming I don't even have an account, and their email address is kicking back. Cannot recommend this box to anyone with the current state of customer service. The items are all cute but some of it is very low quality, my wife enjoyed it while we were subscribed but we just want to be done now.

Boxes are always months late. Items suck and aren’t cute anymore or anything you want. Items arrive broken and damaged. Don’t waste your money. Just buy Pusheen stuff you like on your own.

I used to LOVE Pusheen box when they were new. They had lots of cute goodies and even if there was something I didn’t want, I could always give it to someone else. As time went on, I was getting more and more things I didn’t like or couldn’t use so I ended up cancelling — cut to years later, my niece became a Pusheen fan and wanted a Pusheen Box for her birthday. I went ahead and ordered one in April (her birthday was May 21) and it didn’t ship in time. I contacted customer service on June 11th asking to cancel the order because her birthday had long since passed. They told me they “couldn’t cancel because it was already prepared for shipment.” It didn’t ship until June 22… almost 2 weeks later. I don’t want to be that person, but I don’t personally 100% understand why they couldn’t have cancelled it if it wasn’t going to ship within a couple of days of me reaching out. While I’m glad she’s going to have a box to enjoy, I’m also kind of peeved. I could’ve used that $50 to get her something else that would’ve been there on time. I know I’m not the only person who has run into the issue of their seasonal boxes shipping WAY late. I understand if things are kind of tight in regards to production, but you need to be transparent with your customers so they can make an informed decision about whether or not they want to stick with it.

I would have given a zero if it was an option. I have a subscription for my granddaughter and she loves Pusheen. They give a tracking number but there’s no tracking info to be found. Don’t understand how they can give a FedEx tracking number 3-10-2022 and still they haven’t shipped? They keep saying they have delays in shipping. Said will ship mid to end of May and here it is 5/28 and still nothing has shipped. Thankfully my granddaughter is older and is getting used to these excuses by now because this has been happening from day one! 😡.

So, on 11/15/21 I ordered the quarterly plan for the idea of getting the winter box for a Christmas gift for my Grandson who loves Pusheen. I have had very little communication from them regarding when the Winter box will ship! I accidently deleted my original email account so I contacted them to let them know and find out the shipping status. I got a reply on December 18th saying " it will ship soon " and no way to change my email address! I obviously won't be getting this box by Christmas. These people just take your money and run. I am going to ask my credit card company for a refund. My advice is to avoid ordering this box from Pusheen.com. You can pick up some single items on Amazon and ebay, without the hassel.

It's okay but however, I did get something missing from the recent 2021 cat box. But it's fine. So overall, it's a solid 2.