Pusheen BoxReviews of pusheenbox.com

Customer service is OK, but if you're from EU it's not worth it. The box cost me 85 euro as the box itself costs approx 43 euro, the shipping to germany 25 and then there are additional tax and customs fees for 20 euro. Also the shipping takes so long. The stuff inside the box is nice if you're a fan. But definitely not worth the high price.

Canceling is a Hassle! I have been trying to cancel my subscription for months now and have been sent 2 boxes and charged for 3 during that period of time. Their site is claiming I don't even have an account, and their email address is kicking back. Cannot recommend this box to anyone with the current state of customer service. The items are all cute but some of it is very low quality, my wife enjoyed it while we were subscribed but we just want to be done now.

I used to LOVE Pusheen box when they were new. They had lots of cute goodies and even if there was something I didn’t want, I could always give it to someone else. As time went on, I was getting more and more things I didn’t like or couldn’t use so I ended up cancelling — cut to years later, my niece became a Pusheen fan and wanted a Pusheen Box for her birthday. I went ahead and ordered one in April (her birthday was May 21) and it didn’t ship in time. I contacted customer service on June 11th asking to cancel the order because her birthday had long since passed. They told me they “couldn’t cancel because it was already prepared for shipment.” It didn’t ship until June 22… almost 2 weeks later. I don’t want to be that person, but I don’t personally 100% understand why they couldn’t have cancelled it if it wasn’t going to ship within a couple of days of me reaching out. While I’m glad she’s going to have a box to enjoy, I’m also kind of peeved. I could’ve used that $50 to get her something else that would’ve been there on time. I know I’m not the only person who has run into the issue of their seasonal boxes shipping WAY late. I understand if things are kind of tight in regards to production, but you need to be transparent with your customers so they can make an informed decision about whether or not they want to stick with it.

It's okay but however, I did get something missing from the recent 2021 cat box. But it's fine. So overall, it's a solid 2.

This company's shipping (in the U.S.) is a joke. First of all, I have only been subbed for about a year. I was planning on making it a fun thing between my son and I where we'd split the box and have fun opening it. However, EVERY box I have gotten so far has been plagued with issues. EACH box I've had to call up FedEx to find out why my box was late, why it wasn't updating the tracking, etc. Each box took nearly 3 weeks to a month to get here from the time Culture Fly claims the boxes were shipped. This last box (Spring 2021) was the last straw; I am STILL trying to track down this box. It was charged to my account on March 17th, mailed late on May 4th with NO EXPLANATION to customers why there was a delay and it still hasn't shown up, even though it *should* have been delivered May 12. FedEx won't open an investigation into where it's gone because there are "holds" on the boxes and the company that sent them has to be the one to launch it (so Culture Fly in this instance). That is LUDICROUS that I have to contact a company that is NOTORIOUSLY DIFFICULT to get a hold of to find out why MY mail isn't showing up when it's supposed to. Absolutely ridiculous. Meanwhile, people in countries outside the U.S. have had little issue getting their boxes and most have already reported that it arrived. Add to that incredibly frustrating customer service... is it routine for you to not answer customers when they have concerns or questions for three or more days or to just throw random generic responses without actually answering their questions? Add to that already bad list the fact that the last several items from Fall and Winter boxes were such low quality that had it NOT been for the sweatshirt and hoodie in those boxes, the boxes would NOT have been worth the $50 dollars U.S. customers pay for it. There were numerous reports of broken items in the fall box and the winter box had dollar store glasses and salt/pepper shakers with really badly done decals on them. My wine glass had bubbles in the glass, which is normally seen as a defect and not sold (except at some dollar stores here in the U.S.) So 2/5 stars. One star because sometimes, the items are cute and worthwhile (the hoodie, sweatshirt, blanket, thermos, etc. were all nice items) and one star because I recognize that shipping isn't 100% this company's fault, HOWEVER... it should be stated that I order multiple subscription boxes that utilize the same service (FedEx SmartPost) and they all get here on time (mostly) and without incident.

No communication, cheap tat. There will be one or two good items then the rest are worse than the dollar store. The last box(which I'm still waiting for) was delayed by over a month and they couldn't even be bothered to ship it using a vaguely fast speed, just smartpost

My daughter LOVES pusheen kitty. I ordered this subscription box for her. I have not been impressed at all with the quality of product! This last box we received a star lamp that would not light. I emailed customer service immediately. They got back to me a few days later asking for proof.. I sent photos and a video of my putting brand new batteries in it and it not lighting up. They followed up with -most batteries do not work with this item.. here is a copy of their email. “We sincerely apologize for the issue. What brand of batteries are you currently using for the Star Projector Lamp? Recently, we discovered certain brands of batteries do not work well with the Star Lamp. So far, we have learned Duracell, Energizer, Rayovac, Panasonic and Poweradd batteries are causing challenges. From our tests we have found Amazon brand batteries, CVS brand batteries and Anker brand batteries work best. We are working on a comprehensive list of batteries that are fully compatible. Alternatively, we have also found placing a small piece of cardstock behind one of the metal connectors makes it so all batteries will work with the Star Projector Lamp.” Not going to lie, this made me laugh. Why send a product that doesn’t work easily. I don’t want to go shopping for a certain brand of batteries to put in it. I pay this much money for quality working products. I canceled.