PurpleReviews of purple.com

Do not order a mattress from Purple. They use FedEx who never delivered my mattress. When notifying Purple they did nothing about it after five days I gave up. We are going to have to figure out a way for Purple to refund for a mattress we never received due to FedEx. Everybody knows FedEx is the worst shipping company but yet Purple cares nothing for their customers and uses FedEx.

Don’t recommend

I purchased a Purple Restore Plus Firm mattress expecting quality and durability, but within 6 months (outside the return window), it developed a deep indentation that is now causing back pain for both me and my husband. I filed a warranty claim, which was approved, but the only option offered was a like-for-like replacement. This does not solve the problem, since the same issue could easily occur again. I asked about a refund or partial refund, but was told that wasn’t possible, even though the mattress failed far earlier than is reasonable for a premium product. This experience has left me feeling that Purple does not stand behind its products in a way that truly protects customers. A mattress should last for years without collapsing, and customers should not be stuck in a cycle of replacements with no other remedy. Do NOT buy Purple mattresses.

Ordered a mattress, pillows, bed frame, mattress protector, sheets, pretty much everything, 6 months ago. Spoke with a specialist, got what I thought was a great deal, received a bunch of "free" gifts that showed up immediately and eagerly waited for my mattress and rest of the order to be delivered. Delivery date came and went, no delivery or phone call. Day after, nothing. Finally called and was told they would look into it, and of course 2 days later heard nothing again. Called a second time and was told an item was on back order, the bed frame, and that they wouldn't deliver any of the order until it was in stock. No call, no email, nothing, just left in the dark wondering where everything was. Cancelled my order, was told the free gifts I could keep for the inconvenience, and then turned around and charged me for them 2 days after cancelling my order.

My fella and I both are larger people. I have fibro, and he has a bad back and has a blue collar job so it was imperative we found a mattress that was firm enough for him, and no pressure point pain from when I sleep on my sides. We were assured via the salesman at mattress firm about two years ago that it would work perfect. And honestly, at first it did! It felt incredible and my fella and I slept great. But 2 years in and our 4k mattress that I'm still paying off is warped. The grid structure has failed in multiple areas and there is 0 side support whatsoever. We constantly are waking up throughout the night in pain, unable to sleep well and I'm LIVID. Of course after reading the novel that is their warranty disclosure, I find I have to work with mattress firm in order to get a replacement. But I don't WANT a replacement that's just going to fail in another 2 years or less. So now I have to somehow manage to get this ridiculously heavy mattress OUT of my home and buy something new asap so we can sleep again. I will NEVER purchase another Purple product in my life.

I purchased 2 purple harmony pillows in the medium height. I received 2 pillows in the tall height. I reached out to them and they said they were sending me 2 new cores for the pillow in the medium height and that I could keep the tall cores. Upon receiving the new cores, I realized one of them was defective and either wasn’t made properly or was once again, the wrong height. Upon reaching out to them, AGAIN, they took a couple weeks to get back to me and when they finally answered me, they said they would send two brand new pillows, but I have to send the other pillows back. It’s great that they are sending two new pillows, but it’s ridiculous that I’ve had to jump through all these hoops just to get the correct product. If I’m paying hundreds of dollars for something I shouldn’t have to deal with all of these issues. And now I have to mail the other pillows back, which takes time out of my already busy day and takes the convenience of ordering online away. Not a happy customer.

This mattress started to have issues after only 6 months. Mattress itself started to have sunken spots, stuff poking me and no support for lower back. I have had a 10 year old bed that had more support then this. Warranty is a joke. All for the amazing price of 2,800 dollars (mattress only) Don't DO it 😑

On June 7, 2025, I purchased a Rejuvenate Premier Mattress, Purple Premium Plus Smart Base, two Purple Harmony Pillows, a Purple Waterproof Mattress Protector, and two Purple SoftStretch Sheet Sets. The mattress and base have not arrived. We were told it was on back order and might be 8 weeks. June 25th payment bill arrives. Purple, sent $150 to offset getting billed before we have the purchase. The delivery company reports they have delivered the mattress and base to my address. It was not delivered. Police report, calls to Purple. Rescheduled delivery (driver called in sick). I still do not have my base or mattress. Yes, and the next payment is due.