Customer M.
When I ordered 8 cases of air filters I…
When I ordered 8 cases of air filters I was not told that the delivery of my order would take over a month. That information would be very valuable to customers.
* Speedy shipping on common stock items** Most meet or exceed OEM performance* Low per-filter prices* Bulk discounts
PurolatorAirFilters.com (purolatorairfilters.com) has 439 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingShowing 18 reviews with 2 stars · Clear filters
Customer M.
When I ordered 8 cases of air filters I was not told that the delivery of my order would take over a month. That information would be very valuable to customers.
Aurora
I initially ordered some Puralator filters. Couldn't wait because I found them and they were exactly what our HVAC guy said to order. About 3 days later I get email from this company that they can't provide these filters to me at this price as it is their cost and their website had to be corrected but would take time. They said they would send same filter by another maker. Not so. It may have been same quality but looked nothing like what I wanted. This experience was a little disappointing. I feel until they got the website fixed they should honor it. It wasn't that much of a difference. I would have paid it.
Pramod
The package came damaged. This is the second time the package is getting damaged
Response from PurolatorAirFilters.comApr 16, 2018
Good morning, Thank you for making us aware of this situation. We apologize that the product that you had received was damaged. Unfortunately, they can be damaged in transit on occasion. Please contact us at your convenience at 1-800-878-5030, ext. 123 so that we can assist in getting new product, and this situation resolved in a timely manner. Air Cleaning Specialists
Steve P.
Product was fine Shipping time was way to long for having been charged shipping. Received e-mail that it had shipped the day I received it. Going to do more research before re-ordering.
Response from PurolatorAirFilters.comOct 9, 2017
Steve, We apologize for the long delivery time for your order. It is out of the ordinary for that kind of delay to occur. Please contact me when placing your next order so that we may offer free shipping, and work to expedite it for you. Thank you, and we appreciate your business. Kevin Jones 1-800-878-5030
Cindy
Never got a confirmation email until the order was ready to ship. Thought I was paying $5 for shipping according to when I placed the order online but I was charged $15 for shipping. The UPS guy dropped off at front step. Box has dings in it. Some filters are damaged.Will not order again!!
Response from PurolatorAirFilters.comSep 26, 2017
We are sorry to hear about your experience. If you would like, please contact me at our office so that we can help get this resolved for you. I can be reached at the information listed below: Kevin Jones 866.455.2128
John C.
Company was terrific to work with but they built the filter to the wrong specs makeing the useless to me . They are working to correct the problem.
Mac K.
I can't understand why it would take so long to get air filters shipped to my house.....I STILL have not received them!! Good grief!
Response from PurolatorAirFilters.comAug 29, 2016
I'm sorry that you are not satisfied with the lead time. Your order was placed on our website on 8/18. There is a 5 business day lead time for the filters you ordered and an estimated ship date is specified on our website when orders are placed. Your order shipped on the 5th business day (August 25th) as advertised.
Customerjimbo
It took 7 - 9 before being shipped out.