Purity ProductsReviews of purityproducts.com

I have been using purity products for many years, ar least 25 years. They have had their up and downs with cancellations but I Have never had a problem cancelling. I have found their joint formulas especially njoint and shin to be wonderful. I have always found good good customer support.

I've read the other comments about how poor this company is and I was having the same problems. Very easy to subscribe but to cancel a subscription, you get passed from person to person. They try and talk you into one deal or another offering different pricing than the website. That's one way they try to hook you into giving them your credit card info. One guy I spoke to said he'd never been to the Purity website so couldn't help me with the website! I just wanted to cancel my subscription for a product and use the "Purity Points" I had acquired before they expired. Thankfully the credit card I had on file with Purity I no longer had so they couldn't bill me for the subscription! Otherwise I'd still be on the phone with them. I wanted to use my Purity Points, $45.42, for a multi-vitamin. At first the agent said he could give me two bottles for about $10 each! Then he asked me for my cc. I said I wanted to use my Purity Points for the $20 purchase, he said I couldn't do that. If I wanted to use my Purity Points for a one-time purchase, the price of the multi-vitamin would be $39.95. Scam artists if you ask me. Just to use the points, I ordered the product at $39.95. BUT I will never give this company a credit card again. BEWARE, THE CUSTOMER SERVICE IS A SHAM AND THIS COMPANY MAKES IT VERY HARD TO PLACE AN ORDER BECAUSE THE PRICES CAN CHANGE WHILE YOU'RE ON THE PHONE TALKING TO AN "AGENT." We'll see if I even get the multi-vitamins I ordered "for free" using my accumulated Purity Points. NEVER AGAIN.

Purity Products makes it easy to enroll in a SuperSaver subscription online, but cancellation cannot be done online or by email. When I tried to cancel through my account, I was only allowed to change delivery frequency or quantity—not cancel. I emailed customer service with a clear written request to cancel and was told cancellation could only be handled by phone. When I called, I was required to explain my reason for canceling, listen to a recitation of product benefits, asked again to justify my cancellation, and then offered a different product under a “current promotion” before the cancellation was finally processed. This process appears designed to discourage cancellation through friction and sales pressure. The inability to cancel online is not clearly disclosed prior to subscribing. Consumers should be aware of this before enrolling.

I have 3 supersaver items which I called customer service to cancel. I called customer service and was passed around to 4 different people. The last one told me to call back when my VIP representative was in. The only thing I want to do is cancel my supersavers. I would have done that online if that option was there. Now I have to jump through a lot of hoops just to do that. I don't know why something that should be so easy is now so hard

I am not suggesting the products aren't good; it's the price games. Displaying one price to hook you then it doubles when you click, or you MUST agree to every month or every two months, and oops the price shoots up once they get your card and ooooo it isn't easy to change that!

I came here also looking for reviews and it turns out… that it’s exactly what I thought it was! I was going to order the Biotin also, till I read all these reviews. When it stated that they’re not taking PayPal use a different payment, the red flags jumped up. Thank you all!!

Dangerous product, zero accountability, and ongoing unauthorized charges I received a product from this company that was marketed as helpful, but after using it, I experienced severe hallucinations and had to be hospitalized. When I tried to contact the company, there was no human support, no response, and no way to get help. Despite this, they continue to charge my card for reasons I can't explain. The company seems to operate without transparency or accountability, and I’m deeply concerned about its legitimacy. Avoid at all costs.

Very pushy. After paying shipping for a free product, they signed me up for other crap I said I didnt want. They were so adamant about subscribing to a "taste of savings" and said they will send email with a free 30 day trial. No email and card was charged 29.95 after 14 days. I called them and they said only the shipping charge for free item was charged. I reached out directly to taste of savings and they said they would reverse the charge. Will wait to see if this is the case.