Purity ProductsReviews of purityproducts.com

I placed a trial order from a radio ad. 2 weeks later a FULL 3-Bottle order arrived. I did not like the product enough to buy even ONE more bottle so I have had to spend a lot -- A LOT -- of time trying to find the call back number, talking with AI, being hung up on, and finally getting an agent from the Philippines who was SO ANNOYING -- The "refund policy" is basically to argue with why you don't like it when you haven't even tried it longer than a week, and to basically tell you to return it at UPS -- NO return #, NO return receipt. HORRIBLE SERVICE and I'd NEVER NEVER Order from Purity Products again. NEVER!

I've been a customer of Purity Products for a very long time (10years). I've been happy with the products but this last incident has led me to submit this review. I ordered products as usual on 6/22/26. Never received them and on the UPS site, there is no tracking information or a confirmation if the product ever got to UPS. Long story short, today is 8/31/26, after 12 calls to Purity Products, long hold times, repeating myself over and over again on what transpired, my request for refund is still not resolved, the supervisor promises to resolve the matter, or a phone call - still nothing. They claim to be "Obsessed" with customer service, but I feel that I don't matter as I have been misled. I have given them plenty of time and the opportunity to resolve this matter to no avail. The UPS is saying they never got the products, and the Purity Products wants to conclude internal review before they release any refund. This is not a customer service I was expecting and after my problem is resolved, I will never want to order from Purity Products ever again. They have lost me as a long term customer.

Made an order 4 days ago with 1-3 days delivery still saying waiting for details on delivery I've emailed and still no response let's say will not be using purity labs again this will be my first and last order with them

Very unorganised after sales service

Our main concern was the return process. Difficult, time consuming, frustrating. 1/30 called twice to speak to customer service. Both calls just stopped – no recording, just silence. The 3rd time, the agent was difficult to understand. He tried to talk me into keeping the product and ordering other products. 1/30 email: Asked for help because refund was less. 2/2, 2/4, 2/9 emails: Return Labels not received in Inbox, ISP, Junk, or Spam. Please resend. 2/16 Sent email asking to send Return Label to my husband's email and mine. 2/17 Finally received Return Label I actually believed the Return Label wasn't being sent so I'd miss the 30-day return window.

I've read the other comments about how poor this company is and I was having the same problems. Very easy to subscribe but to cancel a subscription, you get passed from person to person. They try and talk you into one deal or another offering different pricing than the website. That's one way they try to hook you into giving them your credit card info. One guy I spoke to said he'd never been to the Purity website so couldn't help me with the website! I just wanted to cancel my subscription for a product and use the "Purity Points" I had acquired before they expired. Thankfully the credit card I had on file with Purity I no longer had so they couldn't bill me for the subscription! Otherwise I'd still be on the phone with them. I wanted to use my Purity Points, $45.42, for a multi-vitamin. At first the agent said he could give me two bottles for about $10 each! Then he asked me for my cc. I said I wanted to use my Purity Points for the $20 purchase, he said I couldn't do that. If I wanted to use my Purity Points for a one-time purchase, the price of the multi-vitamin would be $39.95. Scam artists if you ask me. Just to use the points, I ordered the product at $39.95. BUT I will never give this company a credit card again. BEWARE, THE CUSTOMER SERVICE IS A SHAM AND THIS COMPANY MAKES IT VERY HARD TO PLACE AN ORDER BECAUSE THE PRICES CAN CHANGE WHILE YOU'RE ON THE PHONE TALKING TO AN "AGENT." We'll see if I even get the multi-vitamins I ordered "for free" using my accumulated Purity Points. NEVER AGAIN.

Purity Products makes it easy to enroll in a SuperSaver subscription online, but cancellation cannot be done online or by email. When I tried to cancel through my account, I was only allowed to change delivery frequency or quantity—not cancel. I emailed customer service with a clear written request to cancel and was told cancellation could only be handled by phone. When I called, I was required to explain my reason for canceling, listen to a recitation of product benefits, asked again to justify my cancellation, and then offered a different product under a “current promotion” before the cancellation was finally processed. This process appears designed to discourage cancellation through friction and sales pressure. The inability to cancel online is not clearly disclosed prior to subscribing. Consumers should be aware of this before enrolling.

I have 3 supersaver items which I called customer service to cancel. I called customer service and was passed around to 4 different people. The last one told me to call back when my VIP representative was in. The only thing I want to do is cancel my supersavers. I would have done that online if that option was there. Now I have to jump through a lot of hoops just to do that. I don't know why something that should be so easy is now so hard