PurewickReviews of purewick.com

August 26 I purchased a Purewick’s system a few months ago, set it up and almost immediately knew I had made a mistake. I called them 2 days after it arrived and tried to use it. This advertised product is misleading. It is designed for a bedridden non movable person (woman).I have incontenance and am up to the bathroom several times a night. I move around in the bed side to side and even stomach. The company refuses to return the product and even agreed on one phone call it was not meant for as the advertisement states a normal person. Do not waste your money. Mine is sitting on a shelf. It is either that or trash. I have spoken to them many times. They sent a replacement but it is the same product. I paid cash for this misrepresented product

Purewick doesn’t hold a full bladder person will still wet theirselves I was forced to use one knowing how bad their system is I wouldn’t go to a hospital or nursing facility that uses these hate their commercials need better business to rate them

The Auto-ship system does not work. The customer support does not understand how to fix it. After the 4th representative, Trinity, put me on hold, and then hung up on me. I am beyond frustrated. This company does not have a phone number that gets you to someone who understands how the auto ship works.

if being overpriced is not bad enough, occasional leaks and among the worst customer service out there. Slow shipping of needed components like catheters, broken promises of shipping dates of needed products, and no return calls when messages are left. Better off purchasing competing products if possible.

Aside from the monopoly this company has and does not accept any type of insurance, I took the chance to buy the machine and the auto ship catheters form my special needs brother. The machine has a 2-year warranty and it's not even a year old. When I contacted Pure wick, this woman gave me some song and dance about basically how I am doing something wrong. The machine kept cutting off which is an electrical short/issue NOT MINE. So their 2 year warranty is a joke. People who are in need of this equipment are going bankrupt with the costs, so the very least they can do is honor their warranty.

I ordered the Purewick System for my husband who has Parkinsons and recently released from rehab now with bedsores and incontinence. The system consistently leaked even after trying several different things, within a 6-8 hour timeframe. When I tried to return the product within a 30 day timeframe, they refused to accept it because it was 'opened'. Why yes it was opened, how could I have tried it if it wasn't. So then I asked how to return the UNOPENED catheters for a refund, they said if you opened the box then they were considered OPENED and would not accept them and would not offer any compensation. Very poor product for males, and very poor advertising and customer service. Please contact me if anyone is interested in hearing more. This is total BS and I would like to caution anyone attempting to order and try this out for a male. It leaks even though adhesive is applied properly. I even spoke with Customer Service attempting to understand how to use it in the best way possible. Still not good. Though I do understand Purewick at home works very well for Females. But again, very poor advertising about their return policy. Customer be aware.

Do not buy this equipment. It does not keep your sheets dry. They will not give you your money back. It is entirely overpriced also. They should be ashamed of themselves.

Worst company and the machine doesn't work. DO NOT BUY FROM THIS COMPANY, THEIR PRODUCTS ARE HORRIBLE AND CUSTOMER SERVICE IS HORRIBLE. I WOULD NEVER RECOMMEND