The Pure Sleep CompanyReviews of puresleep.com

Response from The Pure Sleep CompanyNov 12, 2020

Mike, thank you very much for being a one of our many repeat customers! At about the time you wrote your review, we received a small number of complaints similar to yours, while normally we receive virtually none. So we did a quality control review, but could not find any possible cause nor could we find any defective units in the samples of the product that we reviewed. However since that time, it seems that the problem must have resolved itself because we stopped receiving those complaints. When you say that you "sent in for a replacement," we assume that you mean that you returned your order so we could exchange it for a new one. That should have happened within less than two -- or at most three -- weeks, so if you've been waiting for months, something obviously has gone very wrong. If you are able to find your order number, we would appreciate it if you could reply to this review with it and we will investigate.

Response from The Pure Sleep CompanyNov 12, 2020

Russ, over long periods of time, PureSleep can cause very slow tooth movement that's normally benign and you can easily stop it any time by simply discontinuing use . However this movement generally pulls the upper front teeth inward and together, countering the normal flaring of the upper front teeth that happens with aging. Therefore using your PureSleep more would probably help -- not exacerbate -- this problem. PureSleep works by holding the jaw forward of its normal position, thereby pulling the associated soft tissue forward, away from the back of the upper airway. This opens the upper airway, allowing more unobstructed breathing. While PureSleep was the first such device cleared by the FDA to be sold directly to consumers, other similar devices have been available from dentists for over twenty years. All such devices hold the jaw forward by “gripping” the teeth, so some modest pressure on the teeth is unavoidable. Consequently all such products have the potential to cause the user’s teeth to slowly move over time. However because these changes are very gradual, it’s easy to simply discontinue use at any time if this movement because objectionable. Any such movement will immediately stop and will usually even reverse. However the direction of this tooth movement is exactly opposite of what would be needed for a gap to open in your upper front teeth as the pressure that's being applied to those teeth tends to pull them inward and backward. In contrast, part of the normal aging process involves people's upper front teeth flaring outward. So actually, the more you use your PureSleep, the more you can slow that natural aging process. You might even be able to stop it.

Response from The Pure Sleep CompanyNov 12, 2020

If you still snore, it’s probably because your jaw was not held far enough forward during this initial fitting process. If this is what happened, you may need a new PureSleep, but if you do, we’ll exchange your old one for a new one within our guarantee period so you can repeat the fitting process with a brand new PureSleep device, so you can get a perfect fit…and many peaceful nights of sleep! And believe it or not, we’ll pay the postage to send your new one to you, pay the postage to send your old one back and we’ll even extend the guarantee period so you have plenty of time to make sure it works. Then if it doesn’t, you can always return it for a refund. So let us help you get the most out of your PureSleep mouthpiece by calling our customer support department at 866-879-3777 Monday through Friday from 8:00 AM to 8:00 PM, Eastern Time. Or you can go to our website and send us an email by clicking on our “Support” tab. When you buy a PureSleep, you’re not only getting the original snoring mouthpiece, you’re also getting the best customer support in the industry!

Response from The Pure Sleep CompanyNov 12, 2020

During the fitting process, it's important to make sure that you hold your jaw forward while making the impression of your teeth. If you don't, it won't hold your jaw forward during use and therefore won't help your snoring.

Response from The Pure Sleep CompanyNov 12, 2020

We have dedicated U.S.-based customer support representatives who normally provide fantastic service, so this is a very surprising complaint. If you can find your order number and reply to this review with it, we will investigate.