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The Pure Sleep Company (puresleep.com) has 606 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
Showing 39 reviews with 1 star · Clear filters
Ronnie J.
I sent it back how long till I receive my money back will not work for me
Response from The Pure Sleep CompanyNov 12, 2020
We try to process refunds within two weeks. We're sorry that PureSleep didn't meet your expectations. Did you try contacting our customer support department? They can help people figure out how to get the best possible results.
Jack M.
Your instruction to let the water stop boiling before placing the mouthpiece into it is ineffective. Because the mouthpiece floats, the top piece does not soften enough the allow it to be molded by the upper teeth. I was unable to get a fit that would stay in place and stop my snoring.
Response from The Pure Sleep CompanyNov 12, 2020
Our fitting process includes placing the PureSleep device in the boiling hot water for a relatively long time. The reason we did was to ensure that the entire device -- including the upward-facing side -- is brought to the same temperature as the surrounding water. We have tested this process many times ourselves and this is the first time we've seen this feedback. However we have noted that if one attempts to bring a bowl of water to a boil in a microwave oven and then removes the bowl to use for the fitting process, the temperature drops far more quickly than happens when a metal pot is used on a stovetop, so if this is what you did, we are aware that this is a problem and suggest that you try again with a pot on a stovetop if possible. Otherwise, you could put the bowl back into the microwave with the PureSleep device floating in the water and continue heating it -- but not too much because if there are too many bubbles, it might make the upper and lower components of the device separate after you assembled them in the proper setting for your bite type.
David C.
I have been a customer of PureSleep since 2013. The device has reduced my snoring significantly. I would provide a better review rating if it were not for the ridiculous price increase. It went from $65.95 for two devices to $111.92 for two devices. That's $45.97 more or a 69.7% increase. Really??!! I understand that overtime everything increases, but this extreme increase is just bad business.
Response from The Pure Sleep CompanyNov 12, 2020
If you are a repeat customer, please call our customer service department to reorder at a special price. Also, we send emails to existing customers with special offers, but perhaps you opted out of receiving them. Thank you for your past business. Also, we are considering the creation of a new program in which customers can automatically get a new PureSleep periodically at a significantly reduced price. Would a program of this kind be of interest to you?
BW
Does not work for me!
Response from The Pure Sleep CompanyNov 12, 2020
Did you try contacting our customer support department yet? They have years of experience and can walk you through pretty much any problem! When people properly fit their PureSleep device to their teeth, it virtually always stops or dramatically reduces their snoring. If you still snore, it’s probably because your jaw was not held far enough forward during this initial fitting process. If this is what happened, you may need a new PureSleep, but if you do, we’ll exchange your old one for a new one within our guarantee period so you can repeat the fitting process with a brand new PureSleep device, so you can get a perfect fit…and many peaceful nights of sleep! And believe it or not, we’ll pay the postage to send your new one to you, pay the postage to send your old one back and we’ll even extend the guarantee period so you have plenty of time to make sure it works. Then if it doesn’t, you can always return it for a refund. So let us help you get the most out of your PureSleep mouthpiece by calling our customer support department at 866-879-3777 Monday through Friday from 8:00 AM to 8:00 PM, Eastern Time. Or you can go to our website and send us an email by clicking on our “Support” tab. When you buy a PureSleep, you’re not only getting the original snoring mouthpiece, you’re also getting the best customer support in the industry!
Kevin H.
Hard to breath through. Also unable to swallow with it in your mouth so saliva builds up. Just can’t sleep with this in my mouth. Might work for other. Just not for me.
Response from The Pure Sleep CompanyNov 12, 2020
It can take a little time to get used to using PureSleep, but after a week or two, you barely even notice it. Also, if you sleep with your mouth open at night, you can use a readily-available chinstrap to keep it closed. However if you are a “mouth-breather,” it’s likely that it’s because you’re unable to get enough airflow through your nose. If this is the case, we strongly recommend taking steps to improve nasal airflow. It’s healthier to breathe through your nose as breathing through your mouth dries out the oral tissue and promotes tooth decay and bad breath and can impair the quality of your sleep. Modern antihistamines can now be taken daily with virtually no side-effects and this can reduce nasal congestion to the point where you can breathe through your nose during sleep. Also while Breathe Right nose strips don’t address the root cause of snoring (which is in the upper airway), they can improve nasal airflow for many people, so they may also help. If neither of these approaches work – or even if they do, we recommend seeing an ear, nose and throat doctor (otolaryngologist) who may be able to dramatically improve nasal airflow with relatively minor outpatient surgery that can be a real life-changer.
mark
My teeth hurt! I couldn't wear this more than a few hours each night and I was worried that I was going to damage the alignment of my teeth and jaw. Customer service was bad and you'll likely not get your refund once you mail the item back. They claim to have never received mine. This refund attempt will be the first time ever that the US Postal Service has failed to deliver OR return something I've mailed in my entire life. I'd avoid these folks at all cost.
Response from The Pure Sleep CompanyNov 12, 2020
Some soreness is normal for the first three or four full nights of use, but if you have sharp or severe pain, you should indeed discontinue use and contact our customer support department, which you apparently did. They are supposed to help you to figure out what might have been wrong and provide you with options, in addition to simply returning it for a refund. Given that you said that they provided service that was "bad," presumably this did not happen. Could you please explain more specifically what they did or did not do? Also, when you returned your order for a refund, did you use the individualized, postage-paid return shipping label that was enclosed with your order? If so, it certainly would be hard to imagine it getting lost in transit. If you would like us to investigate further, please reply with your order number.
L. L.
I used Pure Sleep for over 8 years. For many years it worked fine, although becoming less effective with time. The worst part is that it has now shifted my teeth to where I have developed an underbite and now have a lisp. Many friends and family have noticed this speech change and began asking me as it became more prominent. I am now seeking dental advice on how to reverse this issue. I recommend that if you have a real snoring problem, you seek the advice of a medical sleep professional who is able to diagnose and address the root cause. Short term gain may have long term consequences.
Lucinda K.
Extremely uncomfortable and difficult to use. Did not work for me at all.
Response from The Pure Sleep CompanyNov 12, 2020
PureSleep definitely works and most people find it to be very comfortable, but only if it's properly fitted to your teeth. At its core, this fitting process is pretty simple, but there are a fair number of little details that can be important. That's why we put a lot of time into developing our twenty page full-color illustrated instruction booklet. But don't let its size scare you. The basic fitting steps are pretty simple: (1) Figure out what type of bite you have and then assemble the upper and lower component in the manner specified for your bite type. (2) Immerse it in boiling water. (3) Remove it, wait a while, then put it in your mouth and bite down -- while holding your jaw in a "forward" position. That's really it...but there are a lot of little hints that can help you get the most out of your PureSleep device!