Pure Paw LabsReviews of purepawlabs.com

This company has a refund policy of a return of the opened 1 bag and the remaining unopened bags and they will not honor it. They said to return just the unopened bags for a 66.00 refund OR I could keep the bags and get a 70% refund. They would NEVER confirm what that amount was and then send me a refund of 29.00 on a 89.94 charge. That is not 70% Every time I send them their refund policy, I receive an answer back with the refund policy REMOVED FROM MY E-MAIL. THIS IS A SCAM COMPANY. DO NOT BUY ANYTHING FROM THEM. ALSO, THEY MAKE AMAZON DELIVER IT WHEN I DID NOT BUY FROM AMAZON.

wanted one 5 bag of this product and they will automatically subscribe you for monthly, so they sent two more orders ,,so i emailed them and told them they do not have my permission too use my card number they still keep sending them and charging my card ,i would guess i have $400 plus worth of this stuff ,, BY THE WAY NO CONTACT NUMBER ,and i never got response to email seems like a pretty poor ran business

I made two purchases with Pure Paw Labs (May 22 for $149.90 and July 9 for $209.88) specifically because they advertised a “60-Day Money Back Guarantee” and “100% Satisfaction Guarantee.” After giving the product a fair try with two dogs, I saw no results and the product caused staining on my dog’s chin and furniture. When I attempted to use the guarantee, I was told refunds are only for unused product. That is a return policy, not the guarantees they promote. Their own representative admitted “some details were not clearly stated or documented” and claimed “the second order indicates that the experience was adequate.” In fact, the second order was still within the guarantee period. This is misleading advertising. I have filed formal complaints with the BBB, FTC, and Florida Attorney General.