PurePathReviews of purepathshop.co

Does not honour the 60 day return

I've been waiting for 2 weeks now for the glove. Their "support" is polite and seems effective in their first email response but absolutely useless. This feels very scammy. I put my order number in their tracker and was not found. Don't fall for this scam!

The first 2 weeks they couldn't pack it, now they haven't sent the product for a week. It looks like a SCAM page with fake reviews. Don't fall for it, don't overthink anything! In Trustpilot are at least 3 different ranking profiles for this company.

Purepathshop.co (currently 4.4 stars on trust pilot, maybe self served) and purepathshop.ca (currently 2.5 stars) are one and the same website, as I found out through my order and account. Good job I had a screenshot of my order just before paying. That's probably why I got refunded. The issue: When I clicked to buy the "bundle discount" of 4 Purepath hair gloves —which came with 3 free products I didn't need — for a total of €37.85, my order MAGICALLY turned into ONLY the 3 "formerly known as Free" products. Same €37.85. No more hair gloves. I sent a message and email with the screenshot straight away, and did get refunded a few days later. Super shady way to operate: removing the 4 products from an order, leaving only the 3 "former freebies".

I ordered my PurePath pet hair removal glove on July 5th, today is the 31st and my order has not even been shipped yet. I have written to customer service multiple times and received replies, but they've only asked for more patience and haven't offered any solution.

Purchased 14 July, still no product, sent mail this evening enquiring as to status, let's see response, seems to be a scam from the reviews iv seen. Be cautious ⚠️

I ordered the pet hair removal mit for £12. The order arrive today but I have been sent a cheap plastic flea comb, really poor service. Don't bother with this company

Seller did not disclose that the items were shipping from China rather than from within the U.S. The USPS tracking number provided initially showed no tracking information, so I contacted customer service. I was then informed the order was shipping from China and requested to cancel because it would not arrive in time for its intended purpose. My cancellation request was denied. After the order was delivered, I requested a return and refund under the company's advertised "no questions asked" 60-day money-back guarantee because I no longer needed the unopened item. The request was denied. Customer service stated that refunds are only available for damaged or defective products, which is inconsistent with the advertised guarantee.