Hollie E.
If I could give 0 stars I would
I decided to by direct from Pure path as reports suggested the Ones on Amazon were fakes and didn’t work well, I ordered my glove at the beginning of September. Didn’t receive a confirmation so after a week followed it up. Customer service were responsive and told me they would get in touch with the delivery company. Weeks went by and another number of emails. Then I got an email to tell me the order had been dropped at a parcel shop, no info of which parcel shop. I didn’t pick up the email until 2 days after it had been sent by Purepath, when I tracked it I was told the package had been returned to sender. Absolutely useless company using an even worse delivery company. If I could give 0stars I would. Now waiting for a refund. Let’s see how long I have to wait for that!!!
Response from PurePathOct 9, 2026
Hollie, we know you chose to order with us directly, and a drawn-out delivery is the last thing anyone wants after that. Let's get your refund moving: write to [email protected] or reply on your existing thread, and the team will check on it. Approved refunds usually go out within 10 business days.




