pureology.comReviews of pureology.com

Pureology products I like but I ordered a product online via my phone and noticed I ordered the wrong thing. I went to my computer for a better picture and Immediately tried to cancel. No cancel order option. I made a second separate order to get the thing I wanted. Sent customer services an email, as it was after business hours, requesting to cancel the order I did not want. No response in 4 days (2 were weekend days) about my request to cancel the order I did not want. However, I got two emails stating that they were behind in processing orders so I called customer services and requested they cancel the order I don't want. They said they could not cancel because they process orders immediately and therefore are unable to cancel the order but I can return the product and pay for return shipping and handling charges. I advised them they had not processed my order because I had received an apology email stating the order had not been processed. I asked for an escalation to a manager. The Manager says they can't help either stating they are unable to cancel any orders. So, I asked for another escalation above the manager to someone who can cancel orders, as it seems silly to process an order I don't want that I would then need to pay to send back. Well, they said they escalated my request. I got an email shortly thereafter stating the order I did not want was processed then another email stating they could not help me cancel my order as it was already processed. Interestingly enough the second order I made within minutes of the first order, still has not been processed, and it has been another three days. So the order I don't want is on its way and the order I do want is still not processed. Seems a little fishy to me. I will not purchase from this company again. Not locally or on the internet for their bad customer that appears to purposefully have policies that do not allow customers to cancel orders and to disincentivize returns (by charging return shipment fees).

PUREOLOGY strength shampoo turned my head to brass and now my hair is so thin and falling out! It's extremely sticky after washing it out like 10 minutes. Do not get this product!

Best sulphate-free shampoo I have used for my long hair extensions. Smells lovely too.

First, I like Pureology's shampoo. I like it enough that since I can't buy it locally, I set up a subscription back in April through the company to have a bottle delivered every six months. I received an email yesterday morning that my Pureology order had been completed. I panicked because I had not placed an order. I also had not received the typical email that companies always send a few days before a subscription order is about to be completed. I thought at first that my account had been hacked and then realized that no, Pureology just didn't send any notification that this order was going to go through. I immediately contacted the company, just a few hours after they sent the email. I received an email back that it was too late to change the order (again, this was just a few hours after they sent me notification that my order away placed--those Pureology workers sure work fast, and on a Sunday, no less!). The email told me that I could mail the shampoo back--at my cost. I called the company and was told again that it was too late to cancel and the company would not give me a pre-paid label to ship it back. Both times I reached out to Pureology, I told them that I had received no notification that this order was going through and I had no window of time to change my order. I was informed both times that no notification is standard company procedure. All other companies that I have subscriptions with always, always send notification a few days ahead of time at least, and I always have an opportunity to cancel the order if I don't need it. What horrible and scammy company practices that Pureology does not do the same. So I cancelled my subscription and I will never use Pureology again. There are lots of shampoos out there that are just as good and more highly recommended by my hair stylist.

I had platinum blonde highlights done last Friday. Before my hairdresser dried my hair, she sprayed in Pureology Fanatic Color leave-in conditioner. When I got home my hair was yellow I called Pureology four times. Yesterday twice and some haircare specialist was supposed to call me and never did. This company makes garbage products and kept me on the phone yesterday and today for at least forty minutes Do not buy their products