pureology.comReviews of pureology.com

Website is horrible to use. Had to try 3 different times to place order. Emailed customer service. Nothing. Finally able to place order and received wrong product. Called customer service. Agent said I had to return incorrect product at my expense and dismissed my other issues.

I fear I received a counterfeit bottle of Pureology conditioner even though Amazon said it was the real deal coming from the company. This conditioner smells nothing like the good stuff I used for years. It is not salon quality. I kept using it in hopes it would work but my hair is now straw. I have reported this fake to Amazon.

I have ordered from this company 3 times bulk. 6plus liter items each. 2 times order was shorted. Once it was right. Both times it was shorted it took over a month to get a resolution. It's been over a month on this second order and STILL haven't gotten it solved. Will not ever order again

I canceled this subscription 7 months ago & every 2-3 months I have to go thru the process of doing a reverse charge, and contact you. I’ve taken my card out of the system on you inept site, AND formally canceled on your inept site WITH CONFIRMATION. If you send me another shipment and I’m charged I will go to the better business bureau and file a complaint. I will also go on every social media platform you have and do the same. Which is what I’m doing now. I will continue to do this until you and your inept staff can get a brain and stop charging my card for a product I’ve canceled in 2024. I’ve also went onto Reddit and see that this is a common theme that you do by continuing to charge people after they cancel. I hope you enjoy all of the reviews on every platform you are about to get as I’ve tried to be nice, but this is now the THIRD time I’m having to to take time out of my day to get my money back. Stay blessed 💖

I paid nearly $100 for Pureology volume Shampoo & Conditioner and I am so disappointed. It is just rubbish. I can't even get the comb through my hair after using it, and as far as claiming that you can get 80 shampoos out of a bottle ....absolute rubbish. I will never ever use this brand again. Give me Biolage any day

I used Pureology Gold and have lost about 1/4 of my hair! I used as directed, and only used 3 times! My scalp began itching and burning and the skin where the shampoo contacted also is affected. My hair began to fall out in clumps, and I am now bald around the edges of my hair and many places all over my head. I had to buy a wig! I have tried customer service, sent them a photo, and they will not refund me!

Customer service is terrible. Told different things by different people. They have no idea what their doing. Won't purchase again.

Pureology customer service is pure garbage! I cannot believe that they charge so much money for their products yet did not bother to set up a decent customer service. I emailed them twice - no response. Then I called and was offered no solution to the problem I had. Honestly, this alone is enough to make me not want to ever purchase from them again.